iOS7 local playback issue with Storyline video

Aug 19, 2015

Hi guys


We are deploying Storyline 2 content (latest update) within a hybrid app that downloads and plays the content on the local filesystem of iPad. We are encountering and issue specifically on iOS7 (iOS8 is fine) where video content will not play properly.  We get the HTML5 video triangle-arrow but the video does not play, sometimes the audio will play.


We are just wondering if there is some sort of hotfix by re-encoding via Handbrake or Adobe Media encoder that will work for local playback om iPad for IOS7 only. We've tried the iPad profile in Handbrake but no luck yet.



1 Reply

This discussion is closed. You can start a new discussion or contact Articulate Support.