Storyline 2 - Video Issue on iPad

Sep 25, 2014

Hi everyone!

I've got another bug that I'm investigating for iPad using HTML5 output. This time it is for Storyline 2.

Here's the bug:

When a video is set to Play Automatically and has Video Controls enabled, it adds a slash through the play button on the video, and won't allow it to play (see screenshot below, black boxes were added to hide the content but are not part of the bug). This is specific to iPad (HTML5) and works fine on PC.

Other combinations are working correctly (no video controls, play on click, play automatically with seekbar), so we can work around this if needed, but I'm wondering if anyone knows more about this issue. Many of our courses are currently set up with Video Controls and Play Automatically, so it would be ideal if we could continue using this setup.


7 Replies
Ashley Terwilliger-Pollard

Hi Matt,

Are you using iOS8 on your iPad? If so, we have some documentation about this, as it seems iOS8 changed the way it was reading the videos:

You may find that embedded videos don't play as expected in Articulate Storyline 2 courses when you view the HTML5 output in iOS 8.

This is a known issue. We're working to fix it as soon as possible. In the meantime, we'd recommend viewing video content in another supported HTML5 browser or a Flash-enabled browser. Click here for a list of supported browsers.

Tip: Videos that are set to play in a new browser window will work, but you may have to tap the video placeholder to launch it.

Matt Leo

Hi again,

I've updated to Storyline 2 Update 1, and it looks like this issue is still happening in iOS 7.1.2.

The slashed play button is no longer there, but the video still will not play using the mentioned settings (Play Automatically, Video Controls Enabled).

Have you had a chance to check out the test course that I sent?


- Matt

Ashley Terwilliger-Pollard

Hi Matt,

My apologies, I thought I replied in the PM you sent, but it seems that it didn't go through. I saw the behavior you mentioned with your files, and the videos did not play for me automatically in iOS 7 or iOS8. I did publish using the newest update as detailed here, that mentions the fix for HTML5 videos not playing as expected.

I tried with one of my own videos, using a few of the different settings that you mentioned - and although there was still some buffering of the videos, they did play based on the settings used. 

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