Video Not Playing on iPads

Hello Matt,

Sorry you are having issues with the video. Do you have a file you could share for us to test? I ran a quick test with the settings you mentioned above and it is working on my iPad mini.

Hey Emily

Here is two links to some test files I created on our servers:
http://www.hanen.org/articulate/v5a/story.html (html 5 and articulate app)
http://www.hanen.org/articulate/v5/story.html (html 5 output only)

I will also attach the .story files.

The HTML5 version (link above) is working on my iPad 2 with iOS 8.2. So when the course starts, there's a large overlay with a triangle. I click that, then I have to click the video itself to get it to play. The video on the 2nd page works too, I click it and it plays.

Hi Matt,

I could also get both versions to work. You do have to click on the video to start it, but both HTML5 and the App version are working on an iPad mini using 8.1.2. I checked the .story file, and the box for offline downloading was not checked. I updated this and it is allowing for it now on iPad app. You can test this here.

We actually don't want offline viewing enabled. The issue I am still having is when I view the presentation on our iPad here (8.1.3) the video simply does not play unless the story is downloaded to the device, which we don't want.

Could it be an issue with our iPad? As the you are seeing the videos on your mini without issue?

Hi Mark,

I was able to view the videos with both offline viewing enabled and not enabled. You do have to click on the video to get it to start, and using the App, it will be saved into the library before it is viewed. You may want to check that your device meets the requirements. Have you tested any other devices?

Here is a video I shot of trying to play the story on our iPad.

We have 2 iPads (which are basically the same) 4th Gen on 8.1.3. I Just tried one of the articulate demos (Accident Investigation Demo) and the videos wont play for me on there either which may mean it's our devices, although I'm not sure what would be wrong with them. I will try to find an alternate iPad to test.

Thanks for the update Matt.

Let us know if they still do not work. Have you tried other videos, or is this the first time you have seen this?

We don't use articulate day-to-day, we have done a few projects with it in the past without any video issues (same iPad, but also do not work anymore) but we recently started a new project where I noticed this issue. The only things I can think that are different are:

1. we now use storyline 2 instead of 1
2. I believe the iPad's have had software updates since the last articulate project

I'll be able to test on a personal iPad Air tonight at home, I'll see if that makes a difference.

I am not using the same version as you, but I will update my iPad to 8.1.3 and see if I can view. This will at least determine if it the update.

I will post here after I test this.

Hi Matt,

I updated to the latest version and I was still able to view the videos on my iPad mini.

Interesting, I will try my iPad air tonight and see where that takes me.