Ipad iphone/chrome issues TIN CAN Storyline 2

Apr 23, 2016

Has anyone had success with ipad/chrome in Tin Can?  I am unable to run the course with sound.  I first contacted our LMS IT dept (Absorb) to see if the issue is a result of our LMS. However, they tested and provided me this feedback:

"It looks like the Storyline TinCan is not playing or triggering the audio when it should be. I've tested it across a few other devices and it looks like this issue is only affecting iPads and iPhones. It's also reproducible on other platforms such as the SCORM Cloud, which suggests the issue is not with the LMS itself.

The format of the audio files themselves are compatible with iPad / iOS devices, and plays back fine when separated from the TinCan, so they should be fine. Have you tried contacting Articulate Support to see if they can offer any insight or solutions?"

If anyone has had success, please let me know.  Or is this device/browser combination not compatible with Storyline?

1 Reply
Ali Goulet

Hi Denise,

Thanks for reaching out to us! You may find that audio in your Articulate Storyline 2 courses doesn't always play as expected in HTML5 output when viewed on Apple iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.


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