ipad issue with scaling storyline in iframes
Aug 01, 2013
Hi, it seems that storyline objects have issues when loaded in iframes and displayed on ipad. In this screenshot the red rectangle is the iframe, the green one is the calculated object size:
The problem seems similar to this one already reported in the forum: http://community.articulate.com/forums/p/25975/142702.aspx#142702
It happens only on ipads, while on pc everything displays well. In the same scorm player other objects created with lectora and ispring display fine also on ipads.
After lots of testing it seems that the problem may be solved with some modifications to the file mobile/storyline_compiled.js
Could you please provide a non compiled version of the file, so our developers can try to fix it, or get in touch with us for further details on the issue?
11 Replies
Alberto,
Similar to that thread, could you submit a case on this so our devs can take a look?
Thanks!
Mike
http://www.articulate.com/support/contact/submit.php
I already sent a support case last week, they told me to open a feature request "so ourdevs can take a look" and I just did it...let's see what happens!
Well...nothing useful happened, either with the support or the feature request contacts :( :( :(
(they just said they can't give us a single file we need to fix what seems to be a bug in their product...this is not really useful...)
Has this issue been resolved with an update from Articulate? I am running into the same issue with Studio 13, after I just did the version 2 update. I have submitted a case but there is no ETA when there will be a fix.
Hi Meghan and welcome to Heroes!
I see that our team is working on your case, so I'll continue to follow along.
Hi
Were there any updates to this? We are having the same issue with scaling, it also does other odd things on iPad such as shrink the slide to the size of a postage stamp and jump wildly around the screen, repeat voiceovers, not play interactions. We cant play in Articulate player as we need to track and all our users are on iPad so wev'e got a major issue with it. Any suggestions would be welcome,
Thanks
Hi Flora,
Our team is still working on this issue of content displaying in the iFrame not scaling correctly while viewed on the iPad, but as every LMS is different - it's also worth checking in with your LMS team to see if there is a way to turn this off. I'm more concerned with the other elements you mentioned like it shrinking to the size of a postage stamp and jumping around the screen! Have you tested this outside your LMS on a site such as SCORM Cloud, which is an industry standard for testing SCORM Content?
If you're able to recreate the other behaviors there, we'll want to take a look at your .story file to do some additional testing.
Hi,
I'm having the same issue both with Studio '13 and Storyline. The problem exists on iPad only but this is our main target. Is there a workaround at least until fixed?
Thanks,
Zsolt
Hi Zsolt and Julian (welcome to Heroes Julian!),
Thanks for sharing that solution here - and it looks like some of the code you changed did not come through? Our team is looking into the issues with the iframe, and it's also worth investigating on the side of the LMS in the meantime. We'll keep threads such as this one updated with any further information once it's available.
Hi,
I am also experiencing this problem in iPad. It's already been a year. Will it ever be fixed?
Hi Fadzil!
This thread is a bit dated, but here is some updated information from our team:
When you embed a published course in an iFrame, the iFrame takes control of the content's placement. Depending on how the iFrame behaves, content might appear to be misaligned, cut off, or even have scroll bars. If you experience these symptoms, please contact your server administrator for assistance.
Some learning management systems (LMSs) display content in an iFrame by default. If your content is misaligned or truncated in the LMS iFrame, please contact your LMS provider for support.
This discussion is closed. You can start a new discussion or contact Articulate Support.