iPad Menu HTML5

Apr 10, 2013


When I publish my Storyline project in HTML5, load it into our LMS and access the course from Google Chrome on my iPad 2, I can select one or two different Menu/chapters but then my browser freezes on the iPad and I am forced to close it. Is this a known issue? We currently can't use the Articulate Mobile Player because our LMS doesn't support Tin Can API. We are definitely interested in deploying to mobile devices through our LMS, so HTML5 is really our only option.

Any help/advice is appreciated.


8 Replies
Peter Anderson

Hi Josh,

Sorry for the trouble. Would you mind testing your course (using mobile Safari) in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues. 

Eager to hear the results.

Thanks, Josh!

joshua simpson


No worries, I am new to publishing for mobile so I appreciate the help. I experienced similar results when I loaded the course into Scorm Cloud. Basically jumping around the course via the Menu tends to lock up whatever browser I am using on my iPad. I have tried both Safari and Chrome, as well as two other iPads so I am fairly certain the issue is related to the file(s) interaction with the iPad. These are simply test courses that I created to try different resolutions for inserting recordings, none of the bells and whistles such as interactivity have been added.

I will take a look at the other articles you linked. Any other things I should investigate?

Thanks again!

Peter Anderson

Thanks for sharing the file, Josh. 

I published your course and ran into the same issue you described - the course crashed and froze my browser after jumping to three consecutive slides in the menu. 

At this point, I'd recommend going ahead and sending your file into our support team so they can take a more thorough look at this and work with you to find a resolution. 

And feel free to leave me your case number here so I can keep tabs on this one. 

Thanks, Josh!

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