iPad Menu HTML5

Hi Josh,

Sorry for the trouble. Would you mind testing your course (using mobile Safari) in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues. 

Eager to hear the results.

Thanks, Josh!

Peter,

No worries, I am new to publishing for mobile so I appreciate the help. I experienced similar results when I loaded the course into Scorm Cloud. Basically jumping around the course via the Menu tends to lock up whatever browser I am using on my iPad. I have tried both Safari and Chrome, as well as two other iPads so I am fairly certain the issue is related to the file(s) interaction with the iPad. These are simply test courses that I created to try different resolutions for inserting recordings, none of the bells and whistles such as interactivity have been added.

I will take a look at the other articles you linked. Any other things I should investigate?

Thanks again!

Thanks for the info, Josh. 

Sounds like something we'd love to be able to take a closer look at. Are you able to send us the .story file? 

Thanks!

Peter,

Here ya go! Thanks a lot for taking the time to help.

Josh

Thanks for sharing the file, Josh. 

I published your course and ran into the same issue you described - the course crashed and froze my browser after jumping to three consecutive slides in the menu. 

At this point, I'd recommend going ahead and sending your file into our support team so they can take a more thorough look at this and work with you to find a resolution. 

And feel free to leave me your case number here so I can keep tabs on this one. 

Thanks, Josh!

Thanks for taking a look! I am glad the issue wasn't just me, but I would love to resolve it. I put in a support ticket: Case Number: 00328196.

Thanks again,

Josh

We got it, and someone will contact you ASAP. Thanks, Josh!

Hi Josh, 

It looks like we're going to try and get this fixed in our next Storyline update, which should be released soon. You'll want to enable the "Check for updates at startup" feature in Storyline to be notified when new updates get released.

Thanks for your patience!