iPad products not scrolling

We have a scrolling panel in a window on several slides in a course, built in Storyline 2, which is hosted on an LMS. The scrolling panels are not working, and the menu, within a separate scroll panel, is not scrolling either. We have tried both one and two finger scrolling methods to no avail. Any solutions would be appreciated!

5 Replies
Alyssa Gomez

Hi there Terra!

So sorry you've run into this. A few questions to help us narrow down why this could be happening:

  • Are the scrolling panels on Slide Layers or on the Base Layer?
  • Is the menu within the Player Menu Tab, or is it a custom-built menu on a slide?
  • What browser are you using to test the content? You can find a list of supported browsers here. 

If you don't mind, I'd like to take a look at your file and test it in a few different environments. You can attach it to this thread using the Add Attachment button at the bottom of the reply window. 

Terra Deller

Thanks for getting back to me Alyssa!

Scrolling panels are on base layer; there are layers on the slides but not connected to panel.

Menu is within player menu tab.

We used safari on ipad/iphone, chrome on desktop and chrome and an Android browser app on Android tablet. All but the iphone/ipad are working correctly.

Some of the slides we are having issues with are 2.12, 3,12, 4,11, 6,17, to name a few. All with scrolling panels are an issue though.

Alyssa Gomez

Hi Terra!

Thanks so much for sharing your file with me. I created a shortened version of your file to shorten publishing time, and I published it for LMS and uploaded it to SCORM Cloud, which is industry standard for LMS testing. I tested the content using Safari on iPhone iOS 10.2 and iPad iOS 10.2. I was able to scroll the menu and the text on slides 2.12 and 3.12 using two finger scrolling without any issue. Keep in mind Mobile Safari doesn't show scroll bars until you begin scrolling. 

Please test this link to your file in SCORM Cloud, and let me know if it works for you. You'll want to use two-finger scrolling in the general area where the scroll bar would be.