Is there a known bug for occasional audio probs in Record Screen?

I'm finding that 1 out of 5 (average) times that I record the screen, there is no audio captured. Is there a known bug for this? I'm having a hard time figuring out what it could be because I'm doing multiple recordings in one sitting and going thru the same steps each time. Any suggestions?

4 Replies
Gerry Wasiluk

By chance do you have multiple possibilities on your PC for a mic input?  I sometimes forget to switch to my Blue Yeti when starting up a project after booting up Windows.  Sometimes Windows "forgets" what I chose last time if the desired mic is off at boot.

But I've not seen this yet during a recording session.  Weird.  By chance are using another program that may be grabbing the mic input?

Natalia Mueller

The first time it happened I was using a usb mic and a team member's laptop. I recorded 6 short demos and the last 4 had no audio. No setting  changes were made between each recording.

The next time I recorded I decided to use my own laptop and the built in mic since these are just informal demos. I was worried about it happening again so I previewed after every recording and the 3rd recording had no audio. Every one after that was fine. 

Since I can't isolate what I could be doing differently between recordings and it was on 2 different computers, I thought I'd ask.  

Thanks, Gerry!

Peter Anderson

Hi Amy, 

Sorry for the trouble you're having. Can you please be sure you're following some basic rules to prevent strange behavior:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

And if your Storyline software still isn't working properly, a simple repair may fix the problem. If not, please feel free to submit a ticket to our support team for additional help.