Issue with file names in published output

Jul 17, 2019

I am having an issue with file names in my published output. I am using the newest version of Storyline 360 and publishing to HTML5 only. In particular, Web Objects seem to produce files with names like this: "5b5Whwe9sMY5cmtaD5vmlc{Width=560, Height=416}Light_DX1120_DY1120_CX560_CY416.jpg" in the published output.

Files names with the "{" character cause our client's environment to mark these files as invalid and prevents playback. It seems really strange for this text string "{Width=560, Height=416}" to be included as part of the filename in the published output. Is there anyway to remove it or prevent it from happening?

Has anyone else come across this issue?

2 Replies
Crystal Horn

Hi there, Scott. I see the same thing in published output that includes web objects and videos inserted from a website. I'm sorry this is impacting your client.  Let me document this for my team to investigate, and I'll update you here with any changes.

These files are in the Storyline Output > Mobile folder as the editing placeholder images for the web content on your slide. When I deleted these files, I was still able to launch the content successfully from my test server.

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