Issue with image in preview and on computer

Jun 11, 2020

I just started having issues with some of the images (others are fine) in Storyline 360.  You can see here (in published version and in preview laptop mode - these two boxes are cut off). 

Laptop Preview


When I look at tablet mode, issue doesn't appear:

Tablet Preview


I've ensured that I'm saving on my hard drive directly and have tried changing the DPI and other display settings.  Any thoughts?

4 Replies
Lauren Connelly

Hi Jessica!

Thank you for attaching the screenshot of what you're noticing! 

We've seen this before, and disabling the Modern Text did the trick. I'll show you how to do this!

1. In Storyline 360, click on Fonts in the Design tab.

2. At the bottom, there is an option to Use Modern Text. Make sure this is unchecked.

3. Now, preview the course!

Keep us updated if this works for you! If you're still seeing the shapes cut off, then we'd want to investigate further looking at the affected file. Here's a private upload link for you to share the .story file with us!

Jose Tansengco

Hello Global E-learning Consulting 0,

Thanks for sharing screenshots of the behavior that you're encountering. It looks like some of the shapes are being cutoff when your slides are previewed. Would you be willing to upload a copy of your project file here or in private by opening a support case so we can take a look at what's happening? We'll delete it as soon as we're done troubleshooting!