Issue with intermittent trigger function
I have a 360 course available on our LMS e-Front. On a specific slide I have hidden the NEXT icon when the timeline opens. I have a triggered button that, when clicked, reveals a text box and returns the hidden NEXT icon to normal. The button disappears when clicked. Out of several learners in different locations across the country who have taken the course, two of them have been stopped at this slide and are unable to advance because the NEXT icon does not appear when the button is clicked.
I know it may be caused by any number of outside issues, but it does occur fairly regularly with other courses I have built, so it is a problem.
Is there any advice or solution that I can implement in the course itself to relieve this problem? Any suggestions would be very appreciated.