If you're referencing a file in your URL, have you tried renaming it so that it doesn't contain any special characters? As a troubleshooting step, try renaming the file so that the name contains just letters to see if this helps. You'll also want to make sure that the URL is accessible when entered in a browser.
If the issue persists, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!
Depends on what you are loading and from where. For just one example, you can get that message from Amazon S3 if you try to access a file that is not given the proper access to share.
4 Replies
Hi Jon,
Happy to help!
If you're referencing a file in your URL, have you tried renaming it so that it doesn't contain any special characters? As a troubleshooting step, try renaming the file so that the name contains just letters to see if this helps. You'll also want to make sure that the URL is accessible when entered in a browser.
If the issue persists, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!
Depends on what you are loading and from where. For just one example, you can get that message from Amazon S3 if you try to access a file that is not given the proper access to share.
Thanks Jose. Ill give that a go in the first instance.
Hi Walt, thanks so much for responding. Like you, my IT department thinks its a permission thing... I'm going to download again, rename and re-test.