When you stated that importing into a new file was the solution, are you able to publish the new file? Or are you continuing to have to import? Based on the log you shared they may be an issue with an mp3 file.
To make sure we have your correct information, can you submit a case with us here so we can take a look and possibly grab some other logs from your system.
I will keep an eye out for your case to come in. Thanks!
Yes, I'm able to publish the new file. That's what I do every time this happens. Then after a while the problem reoccurs. I'm unable to locate that mp3-file that the log refers to.
The project is almost done, so I think I'll hold off for now after thinking it over. I'll soon start creating courses in storyline 360 and if the issue reoccurs I'll create a case.
3 Replies
Hi Michael,
When you stated that importing into a new file was the solution, are you able to publish the new file? Or are you continuing to have to import? Based on the log you shared they may be an issue with an mp3 file.
To make sure we have your correct information, can you submit a case with us here so we can take a look and possibly grab some other logs from your system.
I will keep an eye out for your case to come in. Thanks!
Hi Emily,
Yes, I'm able to publish the new file. That's what I do every time this happens. Then after a while the problem reoccurs. I'm unable to locate that mp3-file that the log refers to.
The project is almost done, so I think I'll hold off for now after thinking it over. I'll soon start creating courses in storyline 360 and if the issue reoccurs I'll create a case.
Thanks for your support!
Hi Michael,
Glad to hear that you can at least get it published for now. If you do see the issue again, please do not hesitate to reach out here or in a case :)
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