Issue with screen recording - not capturing all of the audio...

I've published the file, previewed the file, shut down, restarted...tried everything I can think of. For some reason the screen capturing is cutting out on the audio -- even though what it is recording has audio. It's cut out at different times on different attempts. Help!

4 Replies
Alyssa Gomez

Hey Lindsay,

Thanks for the screen recording! So strange that the audio is cutting in and out like that. I have a few questions that will help me narrow down why this is happening.

  • Is your file saved to a local hard drive?
  • Are you using an external mic or the mic that is built-in to your computer?
  • Does this happen when you perform a screen recording in a new Storyline file, or is it only happening in this file in particular?
Lindsay McCullough

It's super strange. And I've NEVER had an issue like this and have used it for YEARS to capture video!

  • All of the files are saved locally on my desktop.
  • It's set to not capture audio, as it just needs to capture the "system" audio that is playing, so it's not recording from a mic.
  • I tried it with both an existing Storyline file and a brand new one...multiple times.

Thank you so much!