I've published the file, previewed the file, shut down, restarted...tried everything I can think of. For some reason the screen capturing is cutting out on the audio -- even though what it is recording has audio. It's cut out at different times on different attempts. Help!
Thanks for the screen recording! So strange that the audio is cutting in and out like that. I have a few questions that will help me narrow down why this is happening.
Is your file saved to a local hard drive?
Are you using an external mic or the mic that is built-in to your computer?
Does this happen when you perform a screen recording in a new Storyline file, or is it only happening in this file in particular?
Thanks for those details, Lindsay. I'd like our Support Engineers to take a closer look at this--they're rockstars at troubleshooting this kind of thing!
Would you mind sending us your unpublished file through this form? Also, be sure to let me know your case number so I can follow along. 😊
4 Replies
Hey Lindsay,
Thanks for the screen recording! So strange that the audio is cutting in and out like that. I have a few questions that will help me narrow down why this is happening.
It's super strange. And I've NEVER had an issue like this and have used it for YEARS to capture video!
Thank you so much!
Thanks for those details, Lindsay. I'd like our Support Engineers to take a closer look at this--they're rockstars at troubleshooting this kind of thing!
Would you mind sending us your unpublished file through this form? Also, be sure to let me know your case number so I can follow along. 😊
01268489 - again thank you!!!
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