Issues after Update 4.0 in HTML5 output

Hi Girish,

I tested your file and experience what you were describing. I went ahead and submitted a support case on your behalf so that our team could take a look. You should receive an email shortly. Do you have a version of this published under update 3 that works for you as expected? 

Hi Ashley,

Thanks for testing the file and submitting the support case on my behalf.

I did receive an e-mail from the support team.

However, the solution provided by the team is not workable. I have written back explaining the issues I am facing. Hoping to hear from them tonight.

I am very certain that we never faced this issue in update 3.0.

Unfortunately I don't have the version published in update 3.0 and I am struggling to find the update 3 (installer); since latest update 4.0 has taken over the place.

It will be great if you provide me the link from where I can download update 3.0 and install and try it.

Looking forward for the great support this team has always given!

- Girish

Hi Girish,

I do see where Cleo has been working with you on case #00375902. However, most of our staff have been out of the office for the holidays. Also, I see your last response was from the 24th, which probably explains the delay :)

You should hear back from Cleo soon, however. 

We'll try to keep in touch! In the meantime, if you happen to find any additional information, please let us know.

Thanks and happy holidays!

I'd be interested to find out about any solution that may be uncovered.

I, too, have been experiencing issues with HTML5 and playback on the iPad in Safari with all of my projects ever since I did the 4.0 update. My interactions are leading to crashes, sometimes background images don't load, and I also have white boxes appearing out of nowhere on parts of my screen.

Hi Erica and welcome to E-Learning Heroes!

Sorry to hear that you're running into trouble with this as well. You're welcome to share your files with us for testing, if you'd like. However, we'll try to keep this thread updated regarding the case that was submitted for Girish.

Thanks!