When attempting to open files created in SL2 with my new SL3 upgrade, i'm not able to open the file and receive an error message that states the file is either corrupted or created in an earlier version of the program. Yes, it was created in an earlier version of the program, but I still need access to my content created prior to the upgrade. Has anyone experienced this? help!
I'm really sorry you've run into an issue with a corrupt file, Nicole.
It's an awful position to be in, made only more frustrating by how tricky it is to track down the cause of the corruption. There are a few things that we know contribute to corruption, and the majority of users who follow the best practices outlined here don't run into any of these corruption issues. Please take a look and let me know if you have any questions.
Sadly, once a file is corrupt, there isn't anything we can do to repair it. Looking in your temp folders is our best recommendation to find an earlier version, and then follow those guidelines to prevent any future issues.
Actually we were successful with the very same file when copied to desktop or email. It just seems Storyline 3 doesn't like to work the file off the shared drive. Any remedies in the works?
Your local hard drive is the best place to save your files. Saving the file to a network drive can cause issues due to latency, which can sometimes lead to file corruption.
It's totally fine to save backup files to a shared drive, as long as you move the file to your local drive before opening it.
3 Replies
I'm really sorry you've run into an issue with a corrupt file, Nicole.
It's an awful position to be in, made only more frustrating by how tricky it is to track down the cause of the corruption. There are a few things that we know contribute to corruption, and the majority of users who follow the best practices outlined here don't run into any of these corruption issues. Please take a look and let me know if you have any questions.
Sadly, once a file is corrupt, there isn't anything we can do to repair it. Looking in your temp folders is our best recommendation to find an earlier version, and then follow those guidelines to prevent any future issues.
Actually we were successful with the very same file when copied to desktop or email. It just seems Storyline 3 doesn't like to work the file off the shared drive. Any remedies in the works?
Wow, that's great!
Your local hard drive is the best place to save your files. Saving the file to a network drive can cause issues due to latency, which can sometimes lead to file corruption.
It's totally fine to save backup files to a shared drive, as long as you move the file to your local drive before opening it.
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