Issues with NOTES - Storyline

Jun 02, 2022

Felcy Alexander
By Felcy Alexander

I have been experiencing difficulty accessing the Notes tab in Storyline. The weird part is the issue exists on files created on my system. Even when I open a new Storyline file and try to go to Notes, everything gets stuck and I can't get in there. But when I received some files from a colleague and had to make some updates in there, the Notes section was working fine. Anyone else faced this issue? This has been going on for some time now. I was working on the files my colleague shared and had totally forgotten about this. Opened a new Storyline file today on my system and found the issue still there.

 

Thanks!

5 Replies
Andrea Koehntop
almost 2 years ago06/02/22 at 6:46 pm (UTC)

Hi Felcy, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are having accessing the Notes section in Storyline. 

I tested a Storyline course on my end, and just as you were able to access your colleague's Note section in his file, I also could access Notes in my test course. 

To be clear, is this happening on every .story course created on your computer?

Are you working from your local drive? Working from a network drive can cause erratic behavior.

If you could share one of your Storyline courses where you are having this issue either publicly here, or privately in a case, we would be happy to troubleshoot further. 

Andrea Koehntop
almost 2 years ago06/03/22 at 4:12 pm (UTC)

Hi again Felcy!

Thank you for sharing those additional details and your sample .story file.

I was able to access the notes section on my end in your sample file. 

At this point, I think it would be wise to conduct a repair of Storyline. 

If you are getting stuck on the notes section after that, please open a support case with us so we can investigate further. 

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