Issues with video in 360

O, something to add, When uploading the scorm to scormcloud, The content plays correctly. 
Weird. When uploading the scorm to CSOD. The same problems appear. Apparently the scorm doesn't know what to do if a firsst slide contains a video with these settings.  Please help me out here.

Hey, Harold. Happy to help!

What browser(s) are you viewing the course in? A few browsers such as Safari and Chrome began blocking the autoplay of media files. So if there's a video on the first slide, a gray Play button like the one you're seeing may appear. More information on that here!

If you need to have video on the first slide, Alyssa shared a handy trick here on how to hide that button. Let me know if that could be an option for you!

Additionally, if you're able to share the Review URL with us–we'd be happy to give it a test and confirm the behavior!

In a couple of our courses we bypassed the Play button by adding an identical slide without media on it and making the timeline as short as possible, it auto advances to the next slide where your media is and everything works as you expect it to.

Katie and Bob, 

Thanks for sharing this. I hadn't seen it yet. I already thought of your solution, but was hoping to fix it instead of creating a workaround. But I guess it leaves me no choice the to do it as you both suggested. I hope that there will be a solution in the near future. 

Kind regards, 

Harold Lentink

I've been testing it as you both suggested and still have issues. On the first slide I've placed a PNG of the first frame of my MP4, made the timeline as short as possible and set it to jump to next scene when timeline ends. On the second slide I've placed the video and when timeline ends it jumps to the third slide with an transition. 

Now exported it to review 360 and to scormcloud. On both platforms the scorm is unreliable. Sometimes it plays properly but most of the times (especially after revisiting is refreshing) when arriving the second slide it shows the first frame of the video but does not start to play. The seekbar however does run and at the end of the timeline it starts the transition and proceeds as normal. Very weird. This occurs on my laptop as on the laptop from my colleague as well. Any suggestions? O and by the way the video is a 8sec. Intro of 500KB so filesize can't be the issue. 

Isn't that sort of the point of the play button being there? The browsers are preventing content from Auto-playing, so Articulate added the play button as a fix so that content isn't auto-played and rather, is user-started. I wonder if the issue is because you're trying to bypass that fix and now the content won't autoplay because of browser settings. A reason that it may sometimes work and sometimes not is that Chrome sometimes allows auto-play once you're visited a site enough times and interacted with it. That way if you're testing on multiple machines it might be familiar with the site and allow autoplaying on one but not the other. At least, that's my understanding of the issue.

Broderick, 

thanks for your response. But I don't know if this is the case. Meaning, I've first tried uploading the scorm to Articulate review like a dozen times. On the same PC with the same settings. I've used Review quite a lot so chrome is more then familiar with me as a user :) 

Internet Explorer on the other hand, works far more as expected in this case. The issue does not seem to occur there. 

The reason why I don't want the play button is because:

A: the user has to do one more click before the lesson start, while in the LMS he/she already clicked on a "launch" button. 

B: It also this intro video should add to the user experience and should present the video automatically. 

But I do appreciate your point of view in this. And will take in into consideration. 

Kind regards, 

Harold Lentink

Hi Harold!  Thanks for updating us on the changes you made.  Bob's suggestion did work initially, but we encountered an issue with that setup in an earlier release.  Video set to play automatically in a slide won't play if the previous slide automatically advances.

I know your learners' experience is important to you, and you don't want them to have to click more times than necessary, especially once they've launched from the LMS.  I'll add this discussion to our notes for this bug so we can keep you updated!  

To note, this is happening only in Chrome, currently.

I surely hope that there will be solution on a short notice. For now we have choosen to leave our intro out of the scorms. This because of the autoplay issues caused bij Chrom (MEI). Apparently Articulate is not in the position at the moment to solve this issue. And since we are on deadline to deliver courses we leave them out for know. But we surely would like to know when anything news is to be told on this matter. 

Regards, 

Harold Lentink

Hi Harold,

A quick update: We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on Storyline 360, Storyline 3, and Studio 360 courses. See this article for details!

And soon, the updater will also work on Storyline 2 and Studio '13 courses. Stay tuned! We'll post a comment in this forum thread when Storyline 2 and Studio '13 support is ready.

Ashley, 

Thank you for the update, We've haven't got a lot of published courses yet, But Í'm happy to hear that this issue has got Articulate's attention. I'll keep following this. 

Kind regards,

Harold lentink

Hi all,

Thanks for your patience while our team investigated this issue. We've determined that videos not autoplaying on any slide without a previous user interaction is the expected behavior in Chrome and Safari based on their changes to media autoplay policies. 

This article is updated to reflect that and some ideas shared there to work around this browser limitation. 

Ashley, you've posted this link already a couple of months ago. Is there any hope that the autoplay will return? because in our cornerstone environment we do would like to be in control and autoplay video in our courses and not via a play button. 

Hi Harold,

That article has been updated with the following: 

Videos on Other Slides

Videos on other slides in your course should play as expected. However, if your slides are set to advance automatically without any interaction, videos might not work since learners haven't given their browsers permission to play them.

To make sure videos play correctly throughout your course, set the slide that comes before each video to advance only when learners click a button or interact with it in some way. For example, if you have a video on slide 2, set slide 1 to advance when learners click the "next" button or another button on the slide.

If a video is on a layer in Storyline, don't display the layer automatically. Ask learners to click a button or interact with another object on the slide before showing the layer, then the video will play as expected.

It seems unlikely that browsers will reverse their position on autoplay of media, but if they do we'll keep folks posted here. After a while, learners may stop seeing the play button as Chrome's Media Engagement Index (MEI) learns that they allowed audio to play on previous visits to the same site. When that happens, audio will automatically play as it did in earlier versions of Chrome.