Storyline courses connected to our Saba LMS sometimes give users an error when they try to open the course. The error text is:
Java.Lang.Exception: Failed to get cmi entry.
It's only the Storyline courses that do this, so we're thinking it has to be something with the software. The only way to resolve the error is to clear the LMS of any status the student has for the course, so that it appears the student has never accessed the course at all.
We are all running version 3:1305.2012.
Has anyone ever seen this before?