Where is the problem ?

Hello Philippe!

The best thing to do is test the course on the SCORM Cloud to see if you are getting the same issues. From there you can rule out whether it is on your LMS end or not.

Hi,

I have the same problem with SCORM Cloud. 

More details about the problem with SCORM Cloud: I write text in a section , for example, "The Mission " . I save/submit my text to the LMS. Then I close my course and I open it again and my text is still there. I can modify it as I want.

The problem appears when I write another Essay activity . When I write text in another section like " Research Methodology " I save/submit my second text and I close my course. I open it again and the course restarted to the beginning and all texts are no longer there .

What is the problem with my .story ? Is it related to the number of passage (this option is desactivated)? The verdict Fail / incomplete ?

It is a major problem because students must write a lot of text and there lose their texts, it is very disappointing and the project is unusable right now :-(

Hi,

I am able to recreate the unintended restart problem of my course .

All this is probably related to the number of characters ( for all essay activities ) that the person writing in the course.

I made several attempt to make this conclusion :

If you try it, you can experiment the same behavior.

Test # 1 : Go to any activity Essay of my course and type 3000 characters on a single essay activity. Save/submit and exit. Restart course. What do you see? The course is restarted ?

Test # 2: Make sure that the training was fully restarted . Enter 1350 characters on a essay slide. Save/submit . Go to another essay activity and enter 200 characters, save/submit and exit. Restart course. What do you see? The course is restarted ?

Test # 3: Make sure that the course was fully restarted . Enter 1350 characters on a  essay slide . Save / submit . Go to another essay activity  and enter 50 characters , save / submit and exit. Restart course.  What do you see? The course is not restarted ? For me, the course has not restarted. Last test: Enter 100 characters in another essay slide . Save / submit and exit. Restart training. What do you see? The course is restarted ?

Thanks for your help !

Hi, 

I found something esle.

Please try this... Choose 2 essay slide in my course and type a apostrophe (') in each essay slide. Save/submit it. Close the course and restart it. What do you see ? Course is restarted ?

Thanks.

Ok. I think its also a apostrophe problem.

I typed a "Straight" apostrophe (') in two slides an the course restarted. I type (copy/paste) a "typographic" apostrophe in the sames slides and the course never restarted.

Somebody have a solution for this problem ?

Are you using Scorm 1.2?  The data limit for resume data is 4096 characters.  I would look at your bookmarking data being sent to scormcloud to see how much data is being sent.

With 500 slides I expect you hit this limit

I'm using Scorm 2004.

Which version of Scorm 2004, v1 and 2 are not worth using, v3 and 4 allow more characters.  I would check how much bookmarking data is being sent, if it is below the character limits I would then open a support case with Articulate

Philippe,

Here is the suspend data limits for SCORM content.

Thanks Emily, I knew they would be somewhere

Scorm 2004 v2. I will change this. Is it possible to go up to 64000 characters ?

And about the apostrophe, could you try my two courses ? 

I made two courses but one of these have a MENU with the player and the other course not have a menu with the player. 

Could you copy/paste this text (below) in the essay activity ? Each course have 2 essay slides. Copy and paste this text in two essay activities, sumbit and close. Restart the course.

Tous mes sens sont émus d'une volupté douce et pure, comme l'haleine du matin dans cette saison délicieuse. Seul, au milieu d'une contrée qui semble fait exprès pour un coeur tel que mien, j'y goûte à longs traits l'ivresse de la vie. Je suis si heureux, mon ami, si absorbé dans le sentiment de ma paisible existence, que mon art en souffre.

For me, the course is restarted with the MENU to the player. The other course never restarted ??!! It's the same course except the navigation. 

Try v3 or v4 if you can.

Not sure about why with menu works vs without may be the additional data for the selection slide.

I did notice you use automatically decide for slide behaviour, where possible try and use reset to initial state, this will reduce the data being sent back to the LMS.

remove all apostrophes in the text (in the course with menu) and it's works.

I realize that no matter how much text is written in the course , as soon as there is a "straight " apostrophe ( and not a " typographic " apostrophe) , all datas is lost and the course restarts. And that only happens with a course that has the menu in the player . I think it's a bug. No ?

In fact, when there are 2 straight apostrophes, this is where the problem occurs.

Might be, I would open a support case and get them to have a look

Ok thanks. 

Hoping you can adjust that.

Just a presicion about that. The two apostrophes must be on two differents essay slides. Two apostrophes on the same slide, its works, but two apostrophes on 2 slides (essay), it doesn't works. I have the same problem with the course on my LMS. So it's probably the software.

Thanks

Hi,

I really found what's the problem. This is the apostrophe and revisiting slide without submit button to the LMS.

With the attached file, could you try the following steps:

0- Open the course on a LMS

1 Click in the left menu on the first slide " Type text # 1".

2- Copy / paste this sentence (or you can type it manually): Tous mes sens sont émus d'une volupté douce et pure, comme l'haleine du matin dans cette saison délicieuse.

3- Click on the submit button.

4. Go to the next slide " Type text # 2" with the left menu . Copy / paste the same sentence.

5- Click on the submit button

6. Go to the next slide " Type text # 3" with the left menu. Copy / paste the same sentence.

7. Click on the submit button.

8. Quit the course with the "exit" button.

9. Restart course

***  The course restarts where you left off .

10. Click in the menu on the 3 slides to view your essays if they are there . (they are supposed to be there ) .

11- Exit training with the "exit" button.

12. Restart course

*** I imagine the course is restarts to the main page " Plan d'affaire interactif " and the texts are gone ?

13- Make the same steps WITHOUT the apostrophe . Everything is perfectly functional.

The left menu allows the user to free navigation . So it should not click submit whenever he wants to revisit the slides .

Thank you for keeping me informed about that !

Hi Philippe,

Thanks for sharing that here - and I see you may have also shared this with our Support team (but it got tagged as a feature request) so I've modified that and commented so that our Support engineers can take a deeper look at this. 

Thank you for the support .

Effectively, I submitted a feature request related with the behavior of the text box when using the scroll bar. This is not really a feature request but rather a correction to the behavior of the text box, if possible.

And there is the problem with apostrophes and revisits slides with the player menu.

I just wanted to make sure you understand that there are two requests.

Thanks.

Thanks Philippe, I only saw one request processed - so when submitting them it's generally best to separate out so that they can be flagged as individual items and tracked within our system of overall number of requests. 

In regards to the issue with apostrophes, we're aware of the issue detailed below, but that doesn't match what you're saying in regards to the apostrophes (accented characters) causing odd resume behavior

If you use fill-in-the-blank or text-entry questions with answers that require apostrophes, you may find that the questions are always marked incorrect. This is a known issue. See this article for more information. 

The request I made is related to the behavior of the text box and scrollbar . Do I have to send a new request to the apostrophe causing odd resume behavior ? I do this with "feature request" on your website ?

Thanks

Hi Philippe,

The apostrophe issue is the one that I've shared with our Support team so that they can do some additional testing based on your set up. 

Ok thank you very much.

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