Storyline going to wrong address for goodbye.html upon exiting course.

Apr 30, 2020

I upgraded to the newest version of Storyline, and now when I publish a course to my lms, it is giving me a 404 error when a student exits the course. I think I've determined that it is trying to go to /goodbye.html instead of /lms/goodbye.html when the module exits. Is this a Storyline issue, or an LMS issue?

6 Replies
Leslie McKerchie

Hey everyone,

Thanks for reaching out! I'm so sorry you're seeing an error when exiting courses that you published with the latest Storyline 360 update. We'll fix this in our next update, and here's how you can avoid it in the meantime.

1. Go to the following folder on your computer, depending on your version of Windows:

32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\scormdriver_v7

64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\scormdriver_v7

2. Open the scormdriver.js file in a text editor, such as Notepad.

3. Find "goodbye.html" and replace it with "lms/goodbye.html" (including the quotes).

4. Save and close the scormdriver.js file.

5. If you've customized the goodbye.html file, you also need to copy and paste your custom goodbye.html file into the folder from step 1 above. If you haven't customized the goodbye.html file, you can skip this step.

Then republish your course and upload it to your LMS. Let me know if that solves the problem.

Ashley Terwilliger-Pollard

Hi Will and Tracy,

Sorry for the trouble you both ran into with this Exit course issue, but I've got good news for you today! 

We released an update for Storyline 360 that fixes the 404 error you recently reported.

If you already fixed your courses using the instructions from Leslie, you don’t need to republish those courses. The latest update prevents the 404 error from happening in courses that you publish from this point forward.

Let us know if you have any questions. We're happy to help!

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