Two things... I'm using JAWS to check the accessibility of my courses.
1. I and am finding it reads the word "graphic" after every textbox is read. Any idea why this would be happening? Font issue perhaps?
2. I have my stories set up so that the right and left arrow keys allow the user to navigate as well as using the PREV and NEXT. However, with JAWS this wont work. Any way around that?
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further:
No outcome - they haven't told me they solved the issue! The response I received is below. You should submit a ticket too.
"I was able to replicate the issue with JAWS eading text boxes and adding the word "Graphic" in the end. Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach so that you continue working on your project."
No outcome - they haven't told me they solved the issue! The response I received is below. You should submit a ticket too.
"I was able to replicate the issue with JAWS eading text boxes and adding the word "Graphic" in the end. Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach so that you continue working on your project."
So what would be a different approach - not to use text? hmm
Thanks Leslie - I hope this gets fixed soon. I have been testing with JAWs and having the reader say graphic after it reads the text is kind of disorienting.
I also noticed another issue today that I'm posting here just in case people are interested.
When a text box just contains a number (2012 for example) JAWS either does not read it or, depending on the version of JAWS you are using) repeats what ever was last read. If you enter alt text as a number it still will not read it but if you spell out the number (i.e., two thousand and twelve) JAWS will read the number correctly. I reported this as a bug but at least there is a workaround for this one.
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HI Nicole,
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
Okay - I'll upload it this morning. Thank you!
Done!
Case Number: 00300112
Thanks, Nicole
Someone will take a look and contact you ASAP.
You guys and gals are awesome!
Is there anyway I can see the outcome of this ticket? I am having the same issue.
No outcome - they haven't told me they solved the issue! The response I received is below. You should submit a ticket too.
"I was able to replicate the issue with JAWS eading text boxes and adding the word "Graphic" in the end. Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach so that you continue working on your project."
So what would be a different approach - not to use text? hmm
Hi Nancy! I responded to you over here, but I wanted to be able to follow both threads in case a community member provided feedback.
Thanks Leslie - I hope this gets fixed soon. I have been testing with JAWs and having the reader say graphic after it reads the text is kind of disorienting.
I also noticed another issue today that I'm posting here just in case people are interested.
When a text box just contains a number (2012 for example) JAWS either does not read it or, depending on the version of JAWS you are using) repeats what ever was last read. If you enter alt text as a number it still will not read it but if you spell out the number (i.e., two thousand and twelve) JAWS will read the number correctly. I reported this as a bug but at least there is a workaround for this one.
Thanks for the update Nancy.
This discussion is closed. You can start a new discussion or contact Articulate Support.