Jittery videos, black border lines in Chrome

Hi Huan,

Thanks for reaching out!

I'm sorry to hear that you're experiencing this issue when viewing your course in Chrome. If you're comfortable sharing your file, I'd like to test it on my end to investigate further. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Hello Huan,

Thanks for reaching out! 

I'd like to ask a few questions to help clarify your experience. 

• Where is your course hosted? Is it hosted on an LMS, or a webserver? 
• Do you have the latest version of Google Chrome installed? 
• Are you able to observe the behavior when your course is viewed in Chrome's incognito mode? 
• If you delete the videos in your course, does the behavior go away?

Regarding the 1px border issue, have you tried launching your course in a new window and setting the browser size to 'Resize browser to fill screen'? 

I haven't seen this behavior being reported elsewhere, so if updating both Google Chrome and Storyline 360 to their latest versions doesn't fix the behavior, reach out to our support team here so we can take a closer look at it. 

Hello Kelly,
Hello Joe,

thanks for your quick responses - it occurs on all platforms, be it LMS or webserver, or launched from the hard disk. Latest version of Chrome is installed. Incognito mode does not help. Removing the video does, only videos are afflicted.

I will send you an example

I always get "Your submission can't be verified. Please try again."

So let's continue here

Here is an example I uploaded to Review 360:
https://360.articulate.com/review/content/4b7ba88b-10f3-4c8c-8c22-81b3ff12c7bc/review

Interestingly we observed that this issue doesn't show up on all machines. Strangely on some machines there are never black borders around the video but instead there are white lines above the course screen, see screenshot attached.

Puzzingly it is not possible to make a screenshot or a video capture of the black lines. Any screenshot or video capture looks fine, the black lines are not visible. Only the white lines at the top can be recorded.

EDIT: ah, those bright line come from the other video with the explosion. Both header and that video have a y position of 0, so these lines should normally also not show up.

Setting to 'Launching in a new window' and 'Resize browser to fill screen' doesn't change anything. Chrome is opening is still opening it in a tab and browser window size remains unchanged.

Best regards,
Huan

Hi Huan,

This is John with Articulate following up on your E-Learning Heroes post. You may have seen the support email I sent. As mentioned, I've created a case to escalate your issue to our support team, so be on the lookout for a reply shortly!

I have the same issue with black borders occurring sporadically around videos. Is there a solution?

Hi Mark,

I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.

Thanks for reaching out!

Hi all,

I'm experiencing a similar problem, where a video will intermittently show a black border on some edges of a video when rescaling the course window. 

I was wondering if a fix was already found for this issue? I will open up a ticket with Storyline support as well, but wanted to check out this thread as well!

Kind regards,

Hermen

Hi Hermen, 

Thanks for reaching out! I see that you've opened a support case and you're working with my colleague Janina. You're in great hands! 

We'll continue the conversation over in your case. 

Have a wonderful start to your day!