Hello, when I import a JPG file with a white background, Storyline add a yellow background instead (preview and publish)! In Photoshop the background is white, RGB mode... In Storyline, image quality 100%.
I have 2 monitors and I can see this problem only on 1 monitor (DVI-D). The monitor using D-SUB cable doesn't have this issue. I also check with my colleague monitors and its the same problem (only with DVI-D cable).
Thanks for sharing the image and the .story file. I cannot re-create the issue you are reporting, so it must be limited to your cable as you indicated. My second monitor does not demonstrate the issue either.
I will admit I'm not sure about the differences in the cables though.
Is the expectation that all of your learners will be viewing your course on a second monitor?
I did other tests. In Photoshop, my background is white. I import the image in Storyline the background is white. But when I preview, the background of the image change. I checked the color with Photoshop and its white (FFFFFF). When previewing, its FEFEFE!!
Hi, Mat -- So sorry to hear that you are continuing to experience difficulties! I'd like to suggest at this point that you consider reaching out to our Support Engineers via this form to see if they might be able to offer any additional technical insights on the behavior you are experiencing. Please feel free to share your case number and we will gladly follow along!
I've run into the same problem. I have a JPG with a white (#FFFFFF) background, but after publishing and viewing in a browser - the white becomes off-white (#FEFEFE) which looks ugly against the white course background.
A fix for this issue from Articulate would be ideal. But in the meantime, a (silly) workaround I've figured out is:
• Right-click the image • Click "Format Picture" • Select the "Picture" section • Change the Transparency from 0% to 1%.
The colours of your image will be affected slightly (not to a noticeable degree) but the off-white background issue will no longer occur.
Hello Stu and welcome to E-Learning Heroes! Sorry to hear that you ran into an issue with this as well.
Sorry to hear that you ran into an issue with this as well. I'm not seeing where Mat submitted a case above, so I do not have an update to provide on this issue since the last postings here. Glad to hear that you were able to find a way around it and if you do wish for our team to take a look, I'd advise sharing your file here.
Thanks for popping in to share that with me Mat - I do see your case and the subsequent report that was filed with our team. We are trying to do better at identifying the depth of impact on issues, so I will add this thread to the report since it is affecting more customers. Thanks again for helping me find it Mat ;)
11 Replies
Hi Mat!
I'm not sure that I've seen that before. Would you be able to share the .jpg and .story file for us to take a look?
I have 2 monitors and I can see this problem only on 1 monitor (DVI-D). The monitor using D-SUB cable doesn't have this issue. I also check with my colleague monitors and its the same problem (only with DVI-D cable).
Hi Mat!
Thanks for sharing the image and the .story file. I cannot re-create the issue you are reporting, so it must be limited to your cable as you indicated. My second monitor does not demonstrate the issue either.
I will admit I'm not sure about the differences in the cables though.
Is the expectation that all of your learners will be viewing your course on a second monitor?
Hi, it's not very nice for the design if learners see this problem.
Thanks for your time
I understand Mat. Many of us looked at your course and are unable to re-create, even on a Thunderbolt display.
You may want to check out this article to see if it may assist.
Hello,
I did other tests. In Photoshop, my background is white. I import the image in Storyline the background is white. But when I preview, the background of the image change. I checked the color with Photoshop and its white (FFFFFF). When previewing, its FEFEFE!!
Any ideas?
Hi, Mat -- So sorry to hear that you are continuing to experience difficulties! I'd like to suggest at this point that you consider reaching out to our Support Engineers via this form to see if they might be able to offer any additional technical insights on the behavior you are experiencing. Please feel free to share your case number and we will gladly follow along!
Hi,
I've run into the same problem. I have a JPG with a white (#FFFFFF) background, but after publishing and viewing in a browser - the white becomes off-white (#FEFEFE) which looks ugly against the white course background.
A fix for this issue from Articulate would be ideal. But in the meantime, a (silly) workaround I've figured out is:
• Right-click the image
• Click "Format Picture"
• Select the "Picture" section
• Change the Transparency from 0% to 1%.
The colours of your image will be affected slightly (not to a noticeable degree) but the off-white background issue will no longer occur.
Hello Stu and welcome to E-Learning Heroes! Sorry to hear that you ran into an issue with this as well.
Sorry to hear that you ran into an issue with this as well. I'm not seeing where Mat submitted a case above, so I do not have an update to provide on this issue since the last postings here. Glad to hear that you were able to find a way around it and if you do wish for our team to take a look, I'd advise sharing your file here.
Hi, check the case #00818591.
No news from them since 6/24/16.
Thanks
Thanks for popping in to share that with me Mat - I do see your case and the subsequent report that was filed with our team. We are trying to do better at identifying the depth of impact on issues, so I will add this thread to the report since it is affecting more customers. Thanks again for helping me find it Mat ;)
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