11 Replies
Leslie McKerchie

Hi Mat! 

Thanks for sharing the image and the .story file. I cannot re-create the issue you are reporting, so it must be limited to your cable as you indicated. My second monitor does not demonstrate the issue either. 

I will admit I'm not sure about the differences in the cables though. 

Is the expectation that all of your learners will be viewing your course on a second monitor?

Mat Fo


I did other tests. In Photoshop, my background is white. I import the image in Storyline the background is white. But when I preview, the background of the image change.  I checked the color with Photoshop and its white (FFFFFF). When previewing, its FEFEFE!!


Any ideas?


Christie Pollick

Hi, Mat -- So sorry to hear that you are continuing to experience difficulties! I'd like to suggest at this point that you consider reaching out to our Support Engineers via this form to see if they might be able to offer any additional technical insights on the behavior you are experiencing. Please feel free to share your case number and we will gladly follow along! 

Stu M


I've run into the same problem. I have a JPG with a white (#FFFFFF) background, but after publishing and viewing in a browser - the white becomes off-white (#FEFEFE) which looks ugly against the white course background.

A fix for this issue from Articulate would be ideal. But in the meantime, a (silly) workaround I've figured out is:

• Right-click the image
• Click "Format Picture"
• Select the "Picture" section
• Change the Transparency from 0% to 1%.

The colours of your image will be affected slightly (not to a noticeable degree) but the off-white background issue will no longer occur.

Leslie McKerchie

Hello Stu and welcome to E-Learning Heroes! Sorry to hear that you ran into an issue with this as well.

Sorry to hear that you ran into an issue with this as well. I'm not seeing where Mat submitted a case above, so I do not have an update to provide on this issue since the last postings here. Glad to hear that you were able to find a way around it and if you do wish for our team to take a look, I'd advise sharing your file here.

Leslie McKerchie

Thanks for popping in to share that with me Mat - I do see your case and the subsequent report that was filed with our team. We are trying to do better at identifying the depth of impact on issues, so I will add this thread to the report since it is affecting more customers. Thanks again for helping me find it Mat ;)