June 2018 update bug: Course borders

Hi Stephen

I've experienced the same problem - so far we haven't figured out a fix beyond holding out on installing the update so that we can still publish and meet client deadlines.

Hi Stephen and Caroline,

I'd love to take a look at one of your courses to gather a bit more information on this issue. 

It looks like in Stephen's example it's browser specific and you've removed the Storyline player? Did you enable the Classic player or the Modern Player to remove all the pieces?

If you wanted to share your .story file here with us, we can take a look! 

Hi Ashley, I have attached the Storyline file that I used in my examples above. I'm using the classic player but I've turned of all of the player buttons so I can use my own custom ones.

Hi Ashley.

I'm using the Classic player as well, with some custom elements.

Hi 

Same problem here. There are white borders  where there were none before. The location of the border changes on resize - sometimes left-bottom, sometimes right-top and so on.

Thanks, Stephen and Caroline for these examples and Helene for the images. I'm seeing the same thing in Modern player as well as classic, and I found a similar issue reported to our team just before Update 17. Do you have any links to the course pre-Update 17 if you're only seeing it anew there? That may help our team track this one down.

I've filed a report with them and will keep you posted here on any updates! 

I'm afraid I don't have a link to this particular course prior to the 3.17.16117.0 (June 19th) update although I had never seen this problem before prior to the major update last week.

I've just updated to 3.17.16168.0 (June 22nd) but the problem still persists.

The problem was fixed for me when I went back to the previous version of 360.

Thanks so much for those updates, Stephen and Caroline. We're also seeing this issue in Storyline 360 Update 17, version 3.17.16117.0 and 3.17.16168.0. 

Once we have an update, we'll be sure to post it here. I'm sorry for the trouble this is causing you!

I have an old version of my course that I published before I updated SL last week. When I open up the old version of my course in Chrome the white lines are there too. I am quite sure they were not there before.

Could the problem be the new Chrome update (version 67) of May 29?

Hi Alyssa,

I had the same trouble. I installed the new updates this morning (3.17.16188.0) and I have a white vertical line at right in my player.  The last I discover the problem and I ajusted a lot of things in my project. This morning, I have to reajust again!!!

Did you work on a new update? I ask this question because I have very important project to delivery and I cant with this problem.

Regards,

Stéphanie Cartier 

Hi Stéphanie  and Helen,

As Alyssa mentioned, we're seeing the white line too and our team is looking into it. But it's interesting to know that your older courses also are showing that, Helen. Do you have a link to those courses you could share with us?

Also, is this only happening in Chrome?

So....has this Chrome border issue been fixed? I just took a SL360 update this morning (my first update since May) and noticed that I too was having some issues with this.

Thanks for checking in, Jeremy! Our team is still hard at work fixing that bug, and we'll let you know as soon as it's resolved. You're in the right place!

Hi,

I haven't seen this reported here, so to let you know, the problem is now also visible on published content with Storyline 3 after the latest update (3.5.16).

Hi Adélaïde,

Thanks for letting us know you're now seeing this problem in Storyline 3 update 5. I just published a quick sample file, and I do not see a thin white line around the slide inside the player. Here's a link to my sample file for you to test. 

Could you also share your file so I can take a closer look at what's happening? Thanks!

Maybe it's not exactly the same problem then.

Here's a screenshot of my file with Chrome.

The blue part is my web object, the red border is the background of my master slide and the arrow is a png added to the slide.

The web object is supposed to be totally covering the red background. All 3 (blue, red and arrow) are perfectly aligned on the right side of my slide in Storyline, but the published content is different.

I also attached a screenshot of the exact same file but with Edge. The problem is more subtle but we can still see a thin red line under the web object.

Alyssa,

What if you change the player settings to resize the browser to fill the screen and scale the player to fill the browser window and then republish? Does your sample look the same? Perhaps the line isn't noticeable when the player is locked at optimal size.

Hi, Steve -- That's a good thought. I republished my sample with those settings, and I'm now seeing a very thin line on the right side of the player. Here's the new link to the republished file. 

Hi, Adélaïde -- Wow, I can clearly see the red background showing through in the Chrome and Edge screenshots. Would you be willing to share this project file with my team for more testing? You can click here to share it privately. 

Thank you for republishing your sample, Alyssa. That's what I'm seeing on my projects too. 

Hi Alyssa.  Do you have any update on this issue?  Has It been fixed in the latest version?

Hi Nick,

Thanks for checking in. This hasn't yet been fixed in Storyline 360's latest build 3.21.17083.0.

We'll share any updates or details here as soon as they're available. 

Hi,

is there any progress with that issue?