Layer automatically closes at end of timeline

Welcome to the Community Miranda!

It sounds like there's some mechanism on that particular layer that is closing it down.  Do you happen to have any triggers that might be causing this to happen? 

Could you take a screen shot of the trigger panel on that layer and post?  Or, if you're comfortable, post the file and we can take a look?

Thanks!

Mike

Thanks for the quick reply, Mike!  I've attached a screenshot to provide you with more info.  The only trigger I have set up is the green button to return the user to the base layer.  I have it set up the same in the other layers and they work just fine...so I'm a bit stumped.  Any ideas?

Miranda,

Odd indeed. 

Would you be able to send me the file so I can take a look?  

Mike

Is there a way I can send the file to just you (a staff member) without having it attached to a public post?  Thanks! 

Miranda, You are always able to submit your file here if you need it secure. Thanks!

Thanks Leslie!  I just submitted it.

Thanks Miranda! I can see where your case has been submitted (#00347889 for my records).

Hi Miranda! Looks like Jayem was able to identify your issue for you, so I hope you are off and running again.  

I wanted to update the community so that they would know your issue was a result of an exit animation that needed to be removed.  

Hi! 

I'm having this exact same issue. I have 7 layers. They are all identical. The user clicks an X button to close the layer. Layer #5 closes automatically without waiting for user to click the X to close--so as soon as the timeline ends, it closes. There are no exit animations in this. All other layers work properly, waiting for the user to click.  Any other ideas?

Hi Wendy,

I will, but I can't do it until the end of next week. Government..........it's going through a review now so that I can post it for our own internal users!! Guess I'll have to sit tight. I did try deleting the trigger and putting it back. I also tried duplicating the layer... but whatever it is, it's sticking with it! I may try recreating the layer over the weekend (as opposed to duplicating) and see if that does anything.

I'll post back one way or the other.

Thanks!