Layer automatically closes at end of timeline

Welcome to the Community Miranda!

It sounds like there's some mechanism on that particular layer that is closing it down.  Do you happen to have any triggers that might be causing this to happen? 

Could you take a screen shot of the trigger panel on that layer and post?  Or, if you're comfortable, post the file and we can take a look?

Thanks!

Mike

Thanks for the quick reply, Mike!  I've attached a screenshot to provide you with more info.  The only trigger I have set up is the green button to return the user to the base layer.  I have it set up the same in the other layers and they work just fine...so I'm a bit stumped.  Any ideas?

Miranda,

Odd indeed. 

Would you be able to send me the file so I can take a look?  

Mike

Is there a way I can send the file to just you (a staff member) without having it attached to a public post?  Thanks! 

Miranda, You are always able to submit your file here if you need it secure. Thanks!

Thanks Leslie!  I just submitted it.

Thanks Miranda! I can see where your case has been submitted (#00347889 for my records).

Hi Miranda! Looks like Jayem was able to identify your issue for you, so I hope you are off and running again.  

I wanted to update the community so that they would know your issue was a result of an exit animation that needed to be removed.  

Hi! 

I'm having this exact same issue. I have 7 layers. They are all identical. The user clicks an X button to close the layer. Layer #5 closes automatically without waiting for user to click the X to close--so as soon as the timeline ends, it closes. There are no exit animations in this. All other layers work properly, waiting for the user to click.  Any other ideas?

Can you share the slide Janet?

Hi Wendy,

I will, but I can't do it until the end of next week. Government..........it's going through a review now so that I can post it for our own internal users!! Guess I'll have to sit tight. I did try deleting the trigger and putting it back. I also tried duplicating the layer... but whatever it is, it's sticking with it! I may try recreating the layer over the weekend (as opposed to duplicating) and see if that does anything.

I'll post back one way or the other.

Thanks!

No worries Janet - all the best.

Hi,

I have an issue where any already opened slide layer automatically closes once the timeline in base layer finishes. Any suggestions?

Thanks, Tanmay

Hi Tanmay,

Curious if you have a trigger set that is dependent on that slide timeline?

Would you be able to share your .story file so that we can take a look? 

Actually there is a trigger when timeline starts, but there is no such triggers in timeline ends. However, for now I have set the slide layer property as "Pause base timeline" and it's working that way. I'm using custom back-next buttons here, not the default player's PREV-NEXT buttons.

For the .story file, I'm sorry that I won't be able to share since we have a non-disclosure agreement with client.

I certainly understand Tanmay, and if you're able to share at a later date or are able to replicate the issue in a new file we're happy to take a look. 

Check if you have added any exit animations (e.g. fade away) to the objects on the layer. They will trigger when the timeline ends..

Jesper - Thank you! I had the same issue, and it was from an exit animation. 

Hi all - I was having the same problem and searched for a solution - and this thread appeared. So to help others who might do the same as me, open the slide layer property screen. Make sure the 'hide slide layer when timeline finishes' is NOT ticked.

This was the solution I needed for this issue. Thank you :)

Thank you, this is what I was looking for!

Thanks, Robert. Your solution worked for me.