Layer showing even when it should not
Jun 28, 2016
Hi All,
I am attaching a simple story file with 2 slides. Here is the problem.
When you open the below URL on a mobile, when you select a radio button on the first slide, you briefly see the "Invalid answer" popup even when the trigger conditions are not met. The popup is supposed to be shown only when the User has not selected any radio button.
The trigger says to show the layer only when all the three radio buttons states are NORMAL. However, when you select a radio button, the state is SELECTED, so, this layer should not be shown.
Please note that this is happening on a mobile only.
Am I missing something really simple here?
Thanks !
11 Replies
Odd -- I'm not seeing the problem in the file I downloaded, but I do see it on Amazon.
Maybe you need to republish?
Thanks for the reply. Even after I republished it's still happening.
On the local set up, how are you testing it?
Thanks
I opened it in Storyline and used the Preview Entire Project option. Let me try it again, just to be sure I didn't change something before I previewed.
Sharon
Hi Sharon, the issue is happening only when you view it on a mobile
wherever you host it
Can you please confirm, Thanks
AH HA!!!!
I still saw the problem after re-downloading, so I published, and tried the Flash and HTML5 output in Firefox. I'm seeing the problem in the HTML5 pages ONLY, not in the Flash version. (I usually surf in Chrome with Flash disabled.)
I tried importing your slides into a blank presentation (sometimes that works wonders) but the problem traveled with the slides. At this point I'd either
1) recreate the problem, or
2) file a support ticket
Just to clarify, I have not tried using a mobile browser. Only a desktop browser.. I only see the problem when viewing the HTML 5 pages. (story_html.html) I've confirmed this in Firefox and chrome. When I use those browsers on the flash output (story.html) everything works as expected. Since many mobile browsers have trouble with flash, it makes sense that you would see this bug when using mobile.
Hi Sharon,
So, if I understand this right, you are saying that even importing to a new presentation recreates the problem on a HTML5 output? Do mobile phones use the story_html.html file when viewed in a mobile browser?
Thanks !
Glad I could help. Yes, even importing to a new .story recreates the problem on HTML5 output. This shouldn't be happening, so you might want to file a support ticket. Or start over from scratch, which might eliminate the glitch. Some mobile phones (mainly Andriod) use Flash, so they would use the story.html output. Others (iPhones) can't so they use story_html.html.
Hi Spread Knowledge,
Looks like we missed you yesterday, but since Sharon was able to assist in confirming that she's seeing the same thing our Support Engineers would be happy to continue testing this with you to confirm what you're seeing and report to our QA team as a bug if deemed so. You can reach out to them here.
Hi Ashley, I am facing a similar issue for one of our courses and came across this thread while looking for a solution. Can you please update if this was taken up with the QA team and if an optimal solution was found?...I do not want to do away with the html5 output as it is required to function across all browsers and devices.
Hey Anuja!
I'd love to work with you here to confirm what's happening in your instance.
Can you share your unpublished .story project file here so I can take a look at your setup? Let me know which slide(s) you're running into trouble with- I'm happy to do some testing.
You can add your file right to a comment as an attachment like this:
Thanks!
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