Learner never gets to a completed status

Hello Jerrie, you can do two things, Firstly check whether you result slides have "Submit Result" when timeline start or any trigger used, because the status uploaded on LMS is based on the result's slide "Submit Result". Also before publishing on LMS go to option Reporting and Tracking, here you can choose pass/incomplete or Complete/Incomplete. second thing is you can use the JavaScript commands.

Hope this will help

//***this will grab a score variable and check that valueagainst a passing score
var player=GetPlayer();
var cScore=player.GetVar("OverallPercentage");
var ScoreLMS=cScore.toFixed(2);
if(ScoreLMS>10){
SetStatus("completed");
}
lmsAPI.SetScore(ScoreLMS, 100, 0);

Thank you Reshad.  This project does not have results slides or scores - simply a matter of viewing a certain number of slides. One of my colleagues found this tech note about the configuration.js file:

http://www.articulate.com/support/storyline/status-is-never-set-to-complete-in-thinking-cap-campus-version-14-lms

I'm testing it now and will report back.

I'll definitely pass your JavaScript suggestion to the other developers here.

Follow up: Editing the configuration.js worked.  (opened with Notepad, changed SUSPEND to FINISH). Of course now I am curious why we haven't had this issue before...

Thanks for the update Jerrie. In regards to why it hasn't happened before, could something have changed in terms of how your LMS tracks completion?