Letter 'K' dissapears in text after typing

Nov 25, 2013

Im typing my text in a text box. haven't done anything to it yet. I type a word with the letter 'k' in it, I can see it on the screen... continue typing ...and SHAZAM! it just dissapears from the text box. There is absolutely no way to type a 'k' in my project???

 Has anyone seen this issue? And is there a solution. I know I am not the only one... a friend of mine that uses Storyline mentioned it a few months ago but I could not reproduce it at that time.

Jeff

8 Replies
Ashley Terwilliger-Pollard

Hi Jeff,

Thanks for sharing the .story file here with us. I opened it up, and saw you didn't have an "k" words - so I tried to type a number of words in that either began with "K" (kayak and kaleidoscope were the first ones I came up with) or that had a "K" in them ( jackel, breaking, etc.) and I didn't have any of my K's disappear. I tried previewing, publishing, saving and reopening - and all my K's still there. Since I'm unable to replicate the issue, I wanted to see if you could start by doing a repair of Storyline and the supporting Microsoft software. If you're still experiencing the problem after that, can you let me know what set up you're using (i.e. Windows 8 or 7, maybe Office 2010?). 

Ashley Terwilliger-Pollard

Hi Jeff,

Not being in every project leads me to believe a repair may help out - that and those projects which are causing you problems, I'd insert them into a new Storyline file to see if the behavior continues. I don't believe I have a VM with Windows 8 and Office 2010 to test it out there, but to help you narrow it down, I am on Windows 8 and Office 2013.  If you'd like to share your .story file here with us I can also see if the behavior continues when testing in my set up. 

Ashley Terwilliger-Pollard

Hi Jeff,

When you're typing in Dutch have you changed your Windows input keyboard to be dutch instead of English? Excuse me for asking a silly question, but does the Dutch language not have a K? 

I'd think that if you're creating a course in Dutch, you'd want Storyline's dictionary to be set to Dutch and your keyboard language - and if typing in English, again set them both to English. 

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