I've currently got my Storyline license installed on 2 PCs. Tragically one of them has stopped working completely. I now have a new second machine and want to install Storyline on this machine. Unfortunately I have no way of de-activating the license on the old 'dead' machine. Does anyone have any suggestions to get around this?
I have an activation key to usem but not able to activate it as I am unable to find that window. My trial version has expired and I need to login with the activation key
The prompt to enter a Storyline license should appear during startup, similar to what is shown in this screenshot (the application shown here is Storyline 3):
Do you already have Storyline 3 installed on your machine, or are you trying to access Storyline 360? If your license is for Storyline 3, here is how to download and install it. You'll see the prompt the enter the license when you first launch the application.
5 Replies
Contact support to reset your activations.
Thanks for the advice Phil.
I've done as you suggested.
Thanks Kevin for the update, and I'm glad our Support team was able to assist you.
I have an activation key to usem but not able to activate it as I am unable to find that window. My trial version has expired and I need to login with the activation key
Hello Suchismita,
The prompt to enter a Storyline license should appear during startup, similar to what is shown in this screenshot (the application shown here is Storyline 3):
Do you already have Storyline 3 installed on your machine, or are you trying to access Storyline 360? If your license is for Storyline 3, here is how to download and install it. You'll see the prompt the enter the license when you first launch the application.
Let me know if you have any questions!