Hello! I have created a basic keyboard shortcut menu slide and then made a light box for it to show in the top right corner of every slide. It functions properly in my preview, but when my user tested it they said it didn't respond for them. Any ideas why this might be?
I'm sorry to hear that your user is experiencing this issue. I'd like to ask a few clarifying questions to help me troubleshoot!
You mentioned the course works as expected in preview mode. When published, does it work for you still, and not for your user?
Have they tried viewing the course in a different browser?
If you're comfortable sharing your file with us, I'd be happy to test it on our end! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Hi Kelly! Thanks for the reply. I didn't upload it to the LMS so I will get in touch with the person who did and see if it works once published on their end. I will also check with our user to see if they have better luck in a different browser.
In the meantime, I will upload the file in a support case to see if I'm missing anything on my end.
Great call on opening a support case! I can see that my colleague Ronaziel is already working with you regarding this issue. You're case is in good hands, and we'll continue this conversation there!
3 Replies
Hi Kimberly,
Thanks for reaching out!
I'm sorry to hear that your user is experiencing this issue. I'd like to ask a few clarifying questions to help me troubleshoot!
If you're comfortable sharing your file with us, I'd be happy to test it on our end! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Hi Kelly! Thanks for the reply. I didn't upload it to the LMS so I will get in touch with the person who did and see if it works once published on their end. I will also check with our user to see if they have better luck in a different browser.
In the meantime, I will upload the file in a support case to see if I'm missing anything on my end.
Thank you again so much!
Hi Kimberly,
Great call on opening a support case! I can see that my colleague Ronaziel is already working with you regarding this issue. You're case is in good hands, and we'll continue this conversation there!