We created slides showing how to use the player, including the new accessibility features, that the learner can lightbox in at any time. These slides take a LONG time to load, several minutes, if they load at all (some testers had to close and reopen to get them to load). Any thoughts on why this is happening, or how to get them to load faster?
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Hi, Renae.
Thank you for reaching out!
Are you comfortable sharing the .story file through a support case? I want to get our support engineers to investigate why the lightboxes take so long to open in your project.