I'm using Cornerstone LMS and Scorm 1.2. When users take a course it never marks completed in the LMS. I have 150 slides in my Storyline presentation and I have it set to have them complete at least 140 slides and the LMS still doens't see the course as complete.
What should I look at? I've also contacted my LMS and they tell me to look at storyline....
Where is your content being hosted from? Is the LMS pointing to one of your servers, or is the published content stored on Cornerstone's server?
I've run into issues with SCORM cross domain support not allowing courses to track/mark complete. The issue in our case is my company hasn't configured our internal servers as content servers in our LMS, therefore anything hosted from our servers cannot be SCORM - we actually have to use AICC to get internally hosted content to work.
Then again, we're also using the SuccessFactors LMS, so it may be different with Cornerstone...
Have you reviewed this article on troubleshooting common LMS issues? You may also want to look into testing your course out at SCORM Cloud to see if the behavior persists? If not, you'll want to share those results with your Cornerstone team.
Funny you should have that issue. I am experiencing the same issue with NetDimensions. It seems the system is properly bookmarking the courses and therefore, cannot track completions. I can't figure out how to resolve it.
Did you look into testing it at SCORM Cloud as mentioned above? How did the course behave there? If it behaved as expected you'll want to share those results with your LMS team for further troubleshooting.
We use SumTotal's LMS (hosted) and experienced the same problem when we went live. Their solution (and what is currently working for us) was to publish to SCORM 1.2 and set the tracking to Complete / Incomplete. Any other settings such as pass/fail did not work for us. Hope this helps!
Have you connected with your LMS team to see if they had any additional information to share? If the course behaves as expected in SCORM Cloud everything is likely set up correctly, but your LMS may need a different publishing option such as Deborah mentioned for SumTotal.
Thanks for the update - were you able to determine what the issue was either with how your LMS was interpreting the data or any elements you had to change within the publishing options? It may be helpful if you're able to share that information here and let us know what LMS you're using.
Randy, adding onto Ashley's comments, can you share what version of SCORM you're publishing for, as well as the status you're setting (complete/incomplete, pass/fail, etc.).
Randy, adding onto Ashley's comments, can you share what version of SCORM you're publishing for, as well as the status you're setting (complete/incomplete, pass/fail, etc.).
Cornerstone LMS, published as SCORM 1.2 which what Cornerstone requires and status is: Completed/incomplete.
Cornerstone LMS, published as SCORM 1.2 which what Cornerstone requires and status is: Completed/incomplete.
That sounds right, and is exactly what I'd recommend. Curious, have you tried this with a smaller course, like 5 or 10 slides, and see if it behaves the same? Do you have the same problem with all Articulate content or is it just this one course?
Cornerstone LMS, published as SCORM 1.2 which what Cornerstone requires and status is: Completed/incomplete.
That sounds right, and is exactly what I'd recommend. Curious, have you tried this with a smaller course, like 5 or 10 slides, and see if it behaves the same? Do you have the same problem with all Articulate content or is it just this one course?
This is a fairly large course and the first I've made for our existing LMS. I think I know where you are going- you think i'm exceeding SCORM 1.2 data limits with this large course?? i'm thinking that too.
This is a fairly large course and the first I've made for our existing LMS. I think I know where you are going- you think i'm exceeding SCORM 1.2 data limits with this large course?? i'm thinking that too.
It's definitely possible, but I'm not familiar enough with Cornerstone LMS to know if it could be something else... My next step would be to set up a small test and see how that behaves so that I have something more to go on.
We use SumTotal LMS, and the Articulate content we run through it is some of the most reliable as far as accurate tracking, bookmarking, completion, etc.
I am having the exact same problem. It is a quiz 12 slides with a results slide. It is quite small. I have tested in SCORM cloud and Cornerstone and it will report if i passed or failed but not completed it.
What tracking/reporting option are you using? Also what SCORM output? It would help if you can share a copy of the .story file here so that folks could take a look at those settings. Also this discussion is a bit older so it would also be good to know what Storyline version you're using?
So sorry you're having this trouble. I see you also started a new discussion and shared your file there--that was really helpful! Let's continue the conversation over there. 🙂
19 Replies
Hi Randy,
Where is your content being hosted from? Is the LMS pointing to one of your servers, or is the published content stored on Cornerstone's server?
I've run into issues with SCORM cross domain support not allowing courses to track/mark complete. The issue in our case is my company hasn't configured our internal servers as content servers in our LMS, therefore anything hosted from our servers cannot be SCORM - we actually have to use AICC to get internally hosted content to work.
Then again, we're also using the SuccessFactors LMS, so it may be different with Cornerstone...
Hope it helps!
The content is hosted on a Cornerstone server.
Hi Randy,
Have you reviewed this article on troubleshooting common LMS issues? You may also want to look into testing your course out at SCORM Cloud to see if the behavior persists? If not, you'll want to share those results with your Cornerstone team.
Funny you should have that issue. I am experiencing the same issue with NetDimensions. It seems the system is properly bookmarking the courses and therefore, cannot track completions. I can't figure out how to resolve it.
Hi Ian,
Did you look into testing it at SCORM Cloud as mentioned above? How did the course behave there? If it behaved as expected you'll want to share those results with your LMS team for further troubleshooting.
Hi,
I have exactly the same issue. I found this Articulate topic and thought could that be the problem.
But unfortunately I cannot change the Configuration.js file because I get an “access denied” error.
Anyone knows why or how can I change it? And could be this the issue with the completion tracking?
I uploaded into scorm cloud and it works just fine
Thanks
Hi Randy,
We use SumTotal's LMS (hosted) and experienced the same problem when we went live. Their solution (and what is currently working for us) was to publish to SCORM 1.2 and set the tracking to Complete / Incomplete. Any other settings such as pass/fail did not work for us. Hope this helps!
Debbie
Hi Carlos,
Have you connected with your LMS team to see if they had any additional information to share? If the course behaves as expected in SCORM Cloud everything is likely set up correctly, but your LMS may need a different publishing option such as Deborah mentioned for SumTotal.
Hi,
I will try what Deborah says , Thanks
Carlos
update on this. the LMS shows the score (passing) but still never shows complete.
Hi Randy,
Thanks for the update - were you able to determine what the issue was either with how your LMS was interpreting the data or any elements you had to change within the publishing options? It may be helpful if you're able to share that information here and let us know what LMS you're using.
Randy, adding onto Ashley's comments, can you share what version of SCORM you're publishing for, as well as the status you're setting (complete/incomplete, pass/fail, etc.).
That sounds right, and is exactly what I'd recommend. Curious, have you tried this with a smaller course, like 5 or 10 slides, and see if it behaves the same? Do you have the same problem with all Articulate content or is it just this one course?
This is a fairly large course an
It's definitely possible, but I'm not familiar enough with Cornerstone LMS to know if it could be something else... My next step would be to set up a small test and see how that behaves so that I have something more to go on.
We use SumTotal LMS, and the Articulate content we run through it is some of the most reliable as far as accurate tracking, bookmarking, completion, etc.
I am having the exact same problem. It is a quiz 12 slides with a results slide. It is quite small. I have tested in SCORM cloud and Cornerstone and it will report if i passed or failed but not completed it.
Hi Lynne,
What tracking/reporting option are you using? Also what SCORM output? It would help if you can share a copy of the .story file here so that folks could take a look at those settings. Also this discussion is a bit older so it would also be good to know what Storyline version you're using?
Hey there Lynn!
So sorry you're having this trouble. I see you also started a new discussion and shared your file there--that was really helpful! Let's continue the conversation over there. 🙂
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