LMS not reporting percentage complete

Hi Michelle,

Do you get the same results if you try testing your course in SCORM Cloud? That will help us determine if the issue is Articulate-related or if it's on SAT's side. If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

The articles here and here may also help clear up common LMS issues.

Let us know how it turns out.

Thanks!

Hi Michelle.

Do you know what information the LMS is using to determine the percentage? You would need to find out what that specific data is that they are reading and see what is being sent to the LMS to see if your content is actually sending that information. Typically a percentage would come from a quiz score, not the number of slides viewed, so perhaps they are using something to determine percentage based on something tracked by slides viewed but you would need to know exactly what data that is or they are looking at Studio content that was tracked by a quiz.

Hi Justin, I am having the same issue as Michelle.  We use Oracle(Taleo) LMS .  They report that use the standard SCORM percentage reporting field.  Do you have any idea why it is not reporting percentage complete?

Hi Rob.

You would only receive a percentage if you are tracking by quiz results, not slides viewed. Is that what you are doing? If you are, you may want to make sure you are using the latest version of Storyline. I would also refer to this article about how to troubleshoot LMS issues.

Thanks Justin, I was tracking by slide views.  I do not have quiz