Has anyone experienced this before? I've been wracking my brains and trying out all possible configuration in the settings on our LMS (Totara) and on my SCORM file.
Thing is, the feedback is inconsistent. There are people who have no issue whatsoever with their completion status, while there are others who are reporting that their progress is not being updated by the LMS.
I just realised that I've changed the settings for the Tracking options to Track using number of slides viewed. So my attachment is useless. Sorry for that.
You can certainly reply on your own thread, so no worries there.
Thanks for popping in to explain what you're running into with your course. You mention that completion is not getting reported for all of your users and you're tracking by the number of slides viewed, correct?
I'm curious if there is any branching in your course. For instance, if there are 20 slides and completion is set to view 20/20 slides, but one path may skip a couple of slides and the user may only see 18 slides. They would not get completion for this.
You could set the completion to the shortest path or use a completion trigger if you'd prefer.
You mention that completion is not getting reported for all of your users and you're tracking by the number of slides viewed, correct?
Not all, but there are a number of users saying that the LMS is not recording their progress once they've completed the elearning - it doesn't get marked as Complete/Passed. Others though have no issues.
Yes, there is branching, but as mentioned, I've set the number of slides to a minimum. Around 3 slides. Again, when I tested it on my end, it worked, the LMS recorded it as complete. My issue is, would it be the same for the others. Would, the LMS tag it as Complete/Passed?
That's why am wondering what the issue is. If it's the system(browser, PC, OS), network (server, internet), the SCORM file or the LMS. I just seems so complicated.
Thanks for the help, Leslie. Was able to get in touch with Support. Will now look into our LMS since there doesn't seem to be any problem with the Storyline file.
Hello! We're having similar issues with a rise course that is generating a lot of manual labor to give completions (hundreds of them). We have a new course that is tracking at almost 10% of completions not marking as complete. What did you find out from your LMS vendor?
Since this thread is a bit dated, Jaimee might now be subscribed. You can reach out to Jaimee using the Contact Me button in their profile. If you'd like us to step in, you can submit a case here!
@Carol, it is important what type of content you have in your course, what version of SCORM (and what "edition"), and what criteria you chose (pass/fail, complete/incomplete, etc.) depending on your LMS.
For instance, if you have a large course with tons of data being sent to the LMS to track saved states of large number of slide, a lot of quiz questions, etc., publishing to SCORM 1.2 is probably not the best idea as it has limited storage for all that data. The data is saved as a long text string.
SCORM 1.2 = 4,096 characters
SCORM 2004 (3rd and 4th Editions) = 64,000 characters
As different learners interact with your course, and saving different amounts of data based on their activity, if one exceeds the amount possible it can have all sorts of odd behaviors in the LMS, variable values, and more.
Hope that point you in the right direction, but hard to answer concretely based on limited information.
9 Replies
Yes, I am replying on my own thread.
I just realised that I've changed the settings for the Tracking options to Track using number of slides viewed. So my attachment is useless. Sorry for that.
Hello Jaimee and welcome to E-Learning Heroes :)
You can certainly reply on your own thread, so no worries there.
Thanks for popping in to explain what you're running into with your course. You mention that completion is not getting reported for all of your users and you're tracking by the number of slides viewed, correct?
I'm curious if there is any branching in your course. For instance, if there are 20 slides and completion is set to view 20/20 slides, but one path may skip a couple of slides and the user may only see 18 slides. They would not get completion for this.
You could set the completion to the shortest path or use a completion trigger if you'd prefer.
Hi Leslie
You mention that completion is not getting reported for all of your users and you're tracking by the number of slides viewed, correct?
Not all, but there are a number of users saying that the LMS is not recording their progress once they've completed the elearning - it doesn't get marked as Complete/Passed. Others though have no issues.
Yes, there is branching, but as mentioned, I've set the number of slides to a minimum. Around 3 slides. Again, when I tested it on my end, it worked, the LMS recorded it as complete. My issue is, would it be the same for the others. Would, the LMS tag it as Complete/Passed?
That's why am wondering what the issue is. If it's the system(browser, PC, OS), network (server, internet), the SCORM file or the LMS. I just seems so complicated.
Hi Jaimee,
Thanks for the additional information.
I've opened up a support case on your behalf so that you can work directly with one of our support engineers to understand what's happening.
Thanks for the help, Leslie. Was able to get in touch with Support. Will now look into our LMS since there doesn't seem to be any problem with the Storyline file.
Ah, thanks for popping back in with an update, Jaimee. Glad you're headed in the right direction.
Hello! We're having similar issues with a rise course that is generating a lot of manual labor to give completions (hundreds of them). We have a new course that is tracking at almost 10% of completions not marking as complete. What did you find out from your LMS vendor?
Hi Carol!
Since this thread is a bit dated, Jaimee might now be subscribed. You can reach out to Jaimee using the Contact Me button in their profile. If you'd like us to step in, you can submit a case here!
@Carol, it is important what type of content you have in your course, what version of SCORM (and what "edition"), and what criteria you chose (pass/fail, complete/incomplete, etc.) depending on your LMS.
For instance, if you have a large course with tons of data being sent to the LMS to track saved states of large number of slide, a lot of quiz questions, etc., publishing to SCORM 1.2 is probably not the best idea as it has limited storage for all that data. The data is saved as a long text string.
SCORM 1.2 = 4,096 characters
SCORM 2004 (3rd and 4th Editions) = 64,000 characters
As different learners interact with your course, and saving different amounts of data based on their activity, if one exceeds the amount possible it can have all sorts of odd behaviors in the LMS, variable values, and more.
Hope that point you in the right direction, but hard to answer concretely based on limited information.
This discussion is closed. You can start a new discussion or contact Articulate Support.