LMS Reporting Issue

Hi Suni,

Have you checked into how the users are closing the course? For example is there an exit button you've included on your final slide with an exit course trigger, and maybe some users are just closing the browser window? My guess is that if it's working for some users and not for others it has something to do with that element and how SumTotal is determining that the user has finished the course based on that action. 

Hi Ashley,

Thank you for your response.

We have an Exit button on the final slide of the course and have already checked what you have suggested. We checked the users facing this issue and they have confirmed to have clicked on the Exit button and not closing the browser window.

Ashley, will you be able to take a look at the course file and confirm if I have setup the course correctly for SCORM 1.2 compliance.

Hi Suni,

Thanks for checking into the exit course trigger - so you've confirmed all users are using that exit course button? Are they all in the same browser version as well? In regards to SCORM compliance, I'm unsure what you're looking for. Storyline is SCORM conformant, supporting SCORM 1.2 through SCORM 2004 4th Edition as well as Tin Can API.

Official SCORM certification from ADL, however, is only available through SCORM 2004 3rd Edition. Since Storyline has evolved beyond existing certification options, we haven't submitted it for independent certification. But rest assured, our implementation of SCORM was developed by industry experts.

Publishing for SCORM 1.2 will include all the elements needed, but each LMS may have different requirements in terms of the publishing options or how they'll display the quiz data sent to the LMS.