Loss of quality after Storyline Update

Could it be rescaled HTML5 output?

Maybe you could force Flash output and check if it makes any difference?

Thanks, let me check that...

Hi Tony,

Are you only seeing the quality changes in your preview or in your published output as well? A few screenshot samples may help if you're seeing differences in Storyline 2 and Storyline 360. 

My published output too...

You can see in my attached image, the quality is not great. I used this image in another project and it was clear.

Thanks Tony for the image as that's really helpful! Can you share a copy of your .story project and that original image as well with our Support team? That'll help us spot anything that may be off in Storyline or offer some additional ideas for you. 

We're aware of an issue within the Preview and UI of Storyline where the elements can look blurry if you've scaled your screen resolution above 100% - so I'll make sure our team knows that you've been impacted by this as well so that we can track impact as we look to prioritize fixes. 

Thank you. Submitted

Thanks Tony - Feel free to share your case number so that we can follow along as well.

Case Number: 01039760

Thanks

Thanks for popping back in to share Tony. Looks like Cleo is taking a look and you should hear back soon.

Hi Tony/Leslie

I'd be interested to hear how you went - I am also experiencing problems with upgraded projects, where objects that were sharp in SL2 published output are blurry in the SL360 output (but not in preview)

Sarah

Hi Sarah

Unfortunately Articulate did not give me any satisfactory solutions to this issue. Apparently the issues is because I resized my images after loading them into Storyline... but that seems like an odd reason to me.

Hopefully you will have more luck and I did.

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