I have a learner taking our required training courses. She is taking the courses on a Mac, and each time she uses "the Mac’s version of a “right click”", but says the training doesn’t register it
Is there anything else with the simulation that needs to be set up so that a mac user can right-click?
Thank you in advance for any help on this. I'm assuming others have used a Mac and gone through the training with no issues, but I can't verify that.
The learner was in Chrome, and using the trackpad, holding the control key down and then clicking the trackpad. Renato at Articulate was able to replicate the issue, and is checking into it more.
I "chatted" with a very helpful Articulate employee, and he tested the training. Using the traditional, two finger tap on the right of the track pad worked on the training, but the Control+Click was not. He is going to test further to see if this is a possible bug or not.
In the meantime, he suggested the user change the settings of the trackpad temporarily. and provided a link for directions. https://www.screencast.com/t/5hWbA06tON
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The learner was in Chrome, and using the trackpad, holding the control key down and then clicking the trackpad. Renato at Articulate was able to replicate the issue, and is checking into it more.
I "chatted" with a very helpful Articulate employee, and he tested the training. Using the traditional, two finger tap on the right of the track pad worked on the training, but the Control+Click was not. He is going to test further to see if this is a possible bug or not.
In the meantime, he suggested the user change the settings of the trackpad temporarily. and provided a link for directions. https://www.screencast.com/t/5hWbA06tON
Update on this ticket -
It appears to be the expected behavior in the Mac OS environment.
Based on an Apple article, when doing the Control + Click, it will show a shortcut menu with options for what to do next.