Storyline course not loading completely on Mac.

I have a participant who recently purchased a new Mac. She was able to load and complete our courses with her previous Mac with no issues. Now, with the new Mac, when the course loads from our LMS, she sees the player--menu, glossary, etc.--but the course content area is blank. Her pop-up blocker is off, we've had her dump her cookies and temp files, and she still continues to have this problem. We are unable to recreate it on our end. Any other suggestions we can give her?

8 Replies
Christie Pollick

Hi, Yvonne -- Thanks for reaching out and sorry to hear of the troubles your participant is experiencing! May I ask, is the same behavior being reported when you test the course within your LMS on a PC instead of a Mac? 

And, could you also let us know if you/she are finding the same behavior when you test the published output in the SCORM Cloud (as it is the recommended testing environment for LMS courses) on her Mac, as well? 

You are also welcome to share your .story file and I will be happy to perform some testing on my Mac (from within SCORM Cloud), as well. 

Yvonne  Dougherty

Hi Christie,

It appears to work fine within our LMS on our PCs. Unfortunately, we do not have a Mac to test it on.  Our participants are nurses and doctors who work various hours and are spread across the country, so it is difficult to get in contact with them to test it for us.

I uploaded it to the SCORM Cloud and it seems to work fine there as well. I would appreciate it if you could do some testing on your Mac. That would be very helpful.

Thanks. Yvonne

Christie Pollick

Hi, Yvonne -- Thanks for sharing the file, and when I tested this link for the published output on my Mac in the SCORM Cloud, I experienced no issues. The slide content was there in its entirety, and I was able to progress through normally. 

Perhaps you would like to reach out to the participant who reported the issue to test the link I have provided on her Mac and see if she is still having difficulties. It may also be helpful to inquire with your LMS as to whether or not they have heard of similar issues being shared by those attempting to access courses via a Mac. 

And it might also be a good idea to share the name of the LMS provider you are using here in the thread as well, in case others in the community use the same service and have had a similar experience. 

Ashley Terwilliger

Hi Yvonne,

Do you know what browser she was accessing it through? She'll want to make sure that its Safari 7 and later or Google Chrome (latest version). If you haven't published for HTML5 I would suspect the user would also want to confirm that they have a Flash player installed within the browser (Chrome has a flash plugin so just have her check that it's enabled). 

Yvonne  Dougherty

Thank you Christie. I will have her test the link. We currently are using Cornerstone as our LMS provider.

Ashley--We do publish for HTML5. She is using OS X Yosemite on a MacBook Pro. I am not real familiar with the Mac OS. She did send us a few screenshots and she has chosen Allow Plug-ins.

Thanks.