I am using the Manage Project Variables Icon in the Triggers Panel and it freezes up Storyline and then I have to use the Task Bar to close out of Storyline. Is anyone else having this issue and what are they doing to fix the problem. I tried to close down my computer, that did not work and I have uninstalled and then reinstalled Storyline on my computer, that did not work. Any help would be greatly appreciated!!
I appreciate you reaching out and sharing what you are experiencing with your software.
Since it sounds like you've already done a bit of troubleshooting, I've opened up a support case on your behalf so that you can work directly with one of our support engineers.
I appreciate you reaching out and sharing what you are experiencing with your software.
Since it sounds like you've already done a bit of troubleshooting, I've opened up a support case on your behalf so that you can work directly with one of our support engineers.
You should be hearing from someone soon.
Leslie, Did Articulate resolve Kimberly's issue? If so, what's the solution? I'm encountering the same issue.
What previously solved the issue for Kimberly was moving her project file to her C: drive. She may have been working off an external or network drive. Can you please try that on your end? In case that does not help, I would recommend that you open a support case via http://articulatecase.com so that we can provide further assistance.
4 Replies
Hello Kimberly,
I appreciate you reaching out and sharing what you are experiencing with your software.
Since it sounds like you've already done a bit of troubleshooting, I've opened up a support case on your behalf so that you can work directly with one of our support engineers.
You should be hearing from someone soon.
Did Articulate resolve your issue? If so, what's the solution? I'm encountering the same issue.
Leslie, Did Articulate resolve Kimberly's issue? If so, what's the solution? I'm encountering the same issue.
Hi Chan,
What previously solved the issue for Kimberly was moving her project file to her C: drive. She may have been working off an external or network drive. Can you please try that on your end? In case that does not help, I would recommend that you open a support case via http://articulatecase.com so that we can provide further assistance.