I want to add a marker to an image and have a text box with information pop up when a user clicks the marker. When I add the marker the text box does not appear.
I thought the text box was supposed to automatically appear when you place a marker.
You can see from the image of your story file above that I could click marker 2 in edit mode and enter a heading and body text so I don't think your project file is the issue.
have you tried removing the markers and reinserting them?
Can you go through the steps you are doing to insert the marker?
Hi, Benoit! Thanks for reaching out and sorry to hear of your troubles! If you need additional assistance, please feel free to share your file or if you are all set, please confirm as well!
My markers only work in Preview mode, not in any Published versions. The text content shows up After the slide has played, as it is transitioning to the next slide, going be too fast to be read. Audio only is not on, and I have clsed and reopened the file several times.
I published your file for Web and hosted it on Tempshare, which is a handy tool to use for testing purposes. Click here to have a look at your file--the markers appear to be working correctly!
I followed what Wendy did - which was to close and open the same project. And same as what happened to her, only then did the Marker text boxes appeared.
Thanks for confirming your Storyline version, Ruby! If you happen to see the problem pop up again, we'd love to take a look at your file. You can share it with us privately here, and we'll delete it when we're done troubleshooting.
Was this problem ever solved? one of my clients still uses storyline 3 and the text I put into the input boxes does not appear when published and shown in Chrome. Funny thing is it does display them in Internet Explorer.
Reading back over the conversation, it seems we were never able to get a good example to take a look.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi, Did anyone solve this? I keep getting the same thing. Previously added markers are working fine, then out of nowhere when i want to edit the text, i click on it and the label isn't showing at all. The format label info is not even in the tool bar at the top. However when i preview the slide the marker is working fine!!
Picture attached showing the marker is selected but no label to be seen - and no label info in toolbar).
I'm using storyline 360.
(Quick update - I've copy and pasted the marker and now it seems to be working ok...weird.)
27 Replies
Hi Wendy
you don't have any information in the markers to display
I can't set up a text block to display any. I thought when you added the
marker a display instantly pops up you can fill.
Hi Wendy
if you click the marker that text block will display for you to enter information. Is that not happening for you?
No, it is not. When I click on the marker nothing happens
Sorry it's not working for you.
You can see from the image of your story file above that I could click marker 2 in edit mode and enter a heading and body text so I don't think your project file is the issue.
have you tried removing the markers and reinserting them?
Can you go through the steps you are doing to insert the marker?
Hi Wendy
something else you can check which is a marker option called 'audio only' - see if that checkbox is ticked and if so untick it.
i did check the file you uploaded and it didn't see it selected but it may be in your copy if you have been trying things to make it work.
OK.. Thank you for the tip.
I opened the project again and the text boxes are now working.
The audio only is not checked. I will keep that in mind next time. Thank you
Glad you got it sorted Wendy - good luck with your project!
Same behaviour for me ... Strange ... Need project's closing and reopening.
Don't understand why ... ?
Hi, Benoit! Thanks for reaching out and sorry to hear of your troubles! If you need additional assistance, please feel free to share your file or if you are all set, please confirm as well!
My markers only work in Preview mode, not in any Published versions. The text content shows up After the slide has played, as it is transitioning to the next slide, going be too fast to be read. Audio only is not on, and I have clsed and reopened the file several times.
Hi Janet, thanks for sharing your file with me! Can you give me specific slide numbers where you're seeing this problem? Thanks!
The slides with the markers are 3.41 and 3.55.
Thanks!
Hi Janet,
I published your file for Web and hosted it on Tempshare, which is a handy tool to use for testing purposes. Click here to have a look at your file--the markers appear to be working correctly!
I experienced the same thing! = (
I followed what Wendy did - which was to close and open the same project. And same as what happened to her, only then did the Marker text boxes appeared.
Hi Ruby,
This issue has been elusive for us to both replicate and track down.
Glad that you were able to get back in working order again.
If you run into an issue again, please let us know and share your Storyline version.
It's in Storyline 3 that I encountered this bug.
Thanks for confirming your Storyline version, Ruby! If you happen to see the problem pop up again, we'd love to take a look at your file. You can share it with us privately here, and we'll delete it when we're done troubleshooting.
Hi
Was this problem ever solved? one of my clients still uses storyline 3 and the text I put into the input boxes does not appear when published and shown in Chrome. Funny thing is it does display them in Internet Explorer.
Thanks for your help in advance.
Hi Gary,
Reading back over the conversation, it seems we were never able to get a good example to take a look.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi, Did anyone solve this? I keep getting the same thing. Previously added markers are working fine, then out of nowhere when i want to edit the text, i click on it and the label isn't showing at all. The format label info is not even in the tool bar at the top. However when i preview the slide the marker is working fine!!
Picture attached showing the marker is selected but no label to be seen - and no label info in toolbar).
I'm using storyline 360.
(Quick update - I've copy and pasted the marker and now it seems to be working ok...weird.)
Oh no, Lucy! Glad to hear that it's working as expected now. Just let us know if you run into anymore weirdness and we'd be glad to help 😊
This issue persists. But I was able to resolve it by closing and reopening Storyline.