Master Slides not applying

Feb 25, 2014

Hi all,

I'm just starting to figure out Articulate Storyline, and I'm having some trouble with Master Slides.

I've created a layout on the master slide, in which entered placeholder text boxes for course title, unit name, and unit number. Each placeholder text box has been formatted as desired.

However, if I insert a new layout or apply any layout to the existing slide, none of that formatting is retained. In fact, the unit name and number text boxes don't even appear.

What am I doing wrong?



6 Replies
Ashley Terwilliger-Pollard

Hi Jordan and welcome to Heroes! 

You should be able to right click on the slides within the Story view and choose Layout to see which is applied. If it is saying that the master slide layout you created is applied, but it's not appearing there are a few other things I'd want to know:

First, you'll want to ensure you're working with local project files. As working on a network or USB drive could cause odd behavior. 

Next, are you experiencing this in one file or in all your Storyline files? If it's just one file you'll want to follow the steps here to import into a new storyline project.  If it's all your files, something may have happened during the installation, so it's worth conducting the repair steps outlined here. 

Please let us know how it's working after checking into the above. 

Jordan McClure

Hi Ashley,

As far as I can tell, it's happening on all files. I've tried multiple times to create a new project to avoid the issue, and it continues to appear.

I have been working on a network at work, so I will try the recommendation and start working on my C drive, only to migrate the files to the network after closing Storyline so that they may be backed up.

We have tight restrictions that don't allow employees to install/download programs without IT's input, so I'll see how working on my local drive goes before attempting to repair the installation file.

Out of curiousity, are there similar issues with the Articulate '09 suite when working on a network drive? We were recently working on another product, and the Audio files would sometimes drop after being imported, requiring us to redo the entire process.


Ashley Terwilliger-Pollard

Hi Jordan,

If it's happening on all files, the network issue is likely the culprit in the unusual behavior. You can try to import the Storyline file into a new Storyline project. 

Additionally, Presenter 09 has the same issue with working on local project files. 

Let us know how it goes after working with new files on your local drive and talking with your IT team. 

Danielle Luciano


I'm having this exact issue. The slide masters look correct in view mode but do not transfer to my slide. If I click anywhere in the preformatted boxes, the text disappears. I did add an image on my master slide, and that is the only thing that is retained. Not sure what I'm doing wrong. 


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