Media Library Replace Image from file error - "possible software defect"
Dec 12, 2019
I have a large course with custom navigation (Back and Next) buttons.
The Next button occurs 138 times in the course. It is a rollover button with active/hover/inactive states. Each state is its own image. Each image occurs (Uses) 138 times.
I am localizing this course into 12 languages and have created French versions of each of the button's 3 states.
Using the Media Library, I select the active image, then Replace : Picture from File..., select my French active state button and all 138 instances are changed. Great! Just as planned.
I move on to the hover state and do the same, all 138 instances changed. Just as planned.
On the inactive state, I follow the same process to replace the image, when I select the French inactive state image, my Uses count goes down to 13 for the inactive state and my active Uses goes up to 263. Hover state remains unchanged at 138.
I have created a new file and replicated this issue. I also contacted support and they said they were "able to replicate the behavior demonstrated in the Peek recording and have submitted it as a possible software defect."
I have also noticed this behavior on other image replacing I am doing in this course and it is happening in some of them as well. My Back button has 148 Uses and only 1 gets "mis"placed.
Anyone seeing this issue? Any help is good help. I have bulldogged my way through 4 of the 12 languages correcting these. It takes hours per course because I have to find the incorrect Uses and replace them one at a time.
I am using the latest version of SL 360 on a Windows 10 machine.