Memory Problem

Upon tryng to save my Storyline 3 Project I get an error msg. "The project file could not be saved"  Your system appears to be low in memory. Please close any other programs and try again.

 

My system is defnitely not low in memory it has 32G of memory and I have nothing else open, help?  Does this mean my projec which is 3.2mb is too big? 

16 Replies
Ashley Terwilliger

Hi John,

Do you know what update of Storyline 3 you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".

I'm curious as there was a fix in a recent update to resolve some memory leaks and errors. 

If you're still seeing this error message, I'd also look into these best practices for saving locally, closing Storyline when not in use, and more. 

If you want to share a copy of your .story file I'm also happy to take a look. 

John Glasgow

Thanks Ashley, for your input, I took a look at your best practice article and I am happy to report that I am already adhearing to all of this 100%, so nothing I can do better on that front.

Is there some restriction to how much ram Articulate uses?

Perhaps sharing my project is not a bad Idea, how do I go about doing that? 

John Glasgow

Hi Ashley, I've all but given up trying to get any sense out of the software regarding memory usage, latest error displayed upon trying to save the file is......."The project file cannot be saved Cannot access a closed stream".   I do wish those writing the 'helpful' prompts would stop to consider the audience once in a while as this means absolutely nothing to me!

I've taken the drastic step of making 5 seperate copies of the file and stripping all but a handful of lessons from each in the hope that Articulate will be able to handle the smaller file size.  It does not bode well for my attempts to get my company to purchase a company wide version of 360 .  

Alexandre Moura

My project is interrupted all the time. it just freezes. Sometimes its low memory, other times it just shows me a long list with unhandled stuff.. Its really frustrating. My computer is very good. i got plenty of memory, i7 multicore... neverthelees, it is a mess... and everything started or got worse after the latest update. 

Leslie McKerchie

Hi Alexandre,

Thanks for reaching out and sharing that you're running into similar issues.

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.
Alexandre Moura

The article (on the repair link) is for storyline 360. Mine is storyline 3.
Besides the low memory issue., it constantly freezes when im copying or
duplicating a slide. As I said, my computer is brand new and very fast. So,
i dont believe its hardware troubleshooting.
Looking forward to guidelines on how to solve this problem;

Alexandre Moura