Missing photos, illustrations, icons and videos from the content library?

Nov 26, 2018

Can anyone help with missing photos from the content library?  When I first open Storyline 360 I have 15 to 20 photos, but then the rest do not download.  Is there a setting in the setup or am I missing some information to be able to get images from the content library?  



17 Replies
Leslie McKerchie

Hello David and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing when trying to use the Content Library.

I'd work on allowlist the domains listed in this article for Content Library use as a start and let us know if that works better for you.

If you're still having trouble, we may need to share some additional information for your firewall, so feel free to reach out to our support team directly here.

Katie Riggio

Hey, Lara. Yikes, that does seem odd!

It sounds like you may have done this already.. 😊I would touch base with your IT team and let them know about this behavior, and that Content Library loaded without any issues before.

If your team's insight points to any issues on our side, feel free to connect with our Support Engineers. We're ready to help!

Leslie McKerchie

Hi Jennifer,

Thanks for contacting us and sharing what you are experiencing with Content Library as well. Since you've already done some troubleshooting, I've opened up a support case on your behalf so that you can work directly with our team to get back up and running. You should be hearing from someone soon.

Lauren Connelly

Hello Malcolm!

Sorry for the trouble! We are also seeing intermittent performance issues when searching the content library for images, illustrations, and videos. To confirm, this isn't an issue with the update but an outage with one of our providers. We are working with our providers to resolve this! I'll let you know as soon as this is resolved. 

You can select Subscribe to Updates on https://articulatestatus.com to receive notifications when the Content Library is fully back up and running. 

Leslie McKerchie

Hello Operations L&D,

As you can see from the conversation above, we did have intermittent issues. The content has been loading as expected since Lauren shared the update above. If you are still experiencing a problem, don't hesitate to get in touch with our team directly here so that we can help get you back up and running.

Malcolm Swinton

Thanks for the help


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