Missing photos, illustrations, icons and videos from the content library?

Can anyone help with missing photos from the content library?  When I first open Storyline 360 I have 15 to 20 photos, but then the rest do not download.  Is there a setting in the setup or am I missing some information to be able to get images from the content library?  



10 Replies
Leslie McKerchie

Hello David and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing when trying to use the Content Library.

I'd work on allowlist the domains listed in this article for Content Library use as a start and let us know if that works better for you.

If you're still having trouble, we may need to share some additional information for your firewall, so feel free to reach out to our support team directly here.

Katie Riggio

Hey, Lara. Yikes, that does seem odd!

It sounds like you may have done this already.. 😊I would touch base with your IT team and let them know about this behavior, and that Content Library loaded without any issues before.

If your team's insight points to any issues on our side, feel free to connect with our Support Engineers. We're ready to help!

Leslie McKerchie

Hi Jennifer,

Thanks for contacting us and sharing what you are experiencing with Content Library as well. Since you've already done some troubleshooting, I've opened up a support case on your behalf so that you can work directly with our team to get back up and running. You should be hearing from someone soon.