Storyline 360 no icons in Content Library

Hey Lyn,

I'm so sorry that's happening- definitely not what I'd expect to see!

I'm having our Support Engineers reach out to you directly to get to the bottom of this. Keep an eye out for support@articulate.com in your inbox!

Thanks for letting us know that you're hitting this snag, and I'm sorry if it's slowing you down. 

Hi Lyn,

Just a heads up - looks like your email signature came through when you replied via email. You can remove that if needed - quick Peek video here if you need help.

I was having the same issue the other day, but with photos and illustrations. It seemed to clear itself up after a bit, so i didn't think much more of it.

Thanks for letting us know that, Matt. Good information to have.

If it happens again, pop back in here and let us know! 

Thanks Leslie - really appreciate you pointing that out.

Interestingly the issue seems to have resolved itself this morning, after more than a week of not being able to access icons. However, on right clicking an inserted icon, there is no longer the option to 'Change picture' through the content library - only 'Change shape' - the local shapes, but I don't see this as a big issue.  I had also tested an old file that I'd made in April, that already had icons in it, and could no longer insert icons in that. The support engineers got in touch and I've liaised with them. However, I thought it worth mentioning points here in case others had the same experience & could document it in this thread. Thanks everyone.

Thanks so much for that update, Lyn! It's always great to have all the details here too, so I really appreciate that. ☺️

I do see you're still in touch with my colleague Vira, and I'll continue to keep an eye on your case! 

I have a similar question. My Insert strip show only CL characters, no illustrations, icons. screenshot attached. How do I access the rest. This is weird, no?

Hey Daniel! 

Are you on the latest update to Storyline 360? Here's how to check if you have pending updates.

Those features were added in an update, so if you're running an older version that may be why you don't see them!

Keep me posted 😊

Thanks so much Ali, that twas it. That additionally solved my "trying to open a template causes Temp file problems" problem. So thanks twice.

Woo-hoo! 🎉  

So happy to hear that, Daniel-- thanks for the update! 

Hi, 

I am having the same no icons issue. Only photos and illustrations. What is the fix please. Thanks, Kahtleen

you've probably already checked, but r u on the latest SL update? this was my problem.

Hey Kathleen!

Daniel's suggestion is a great place to start. There have been features added in updates to Storyline 360, so make sure you're running the latest version.

If that doesn't resolve the problem, can you take a screenshot of what you see and share it here? 

Thanks! Keep us posted 🙂

Hi everyone..software is up to date here, and no illustrations showing for me.   Results in an empty place holder when I try to 'insert' one of the blank thumbnails from the gallery.  Any more ideas?  (screenshot attached)

Hi Rabbil,

Did you also check into the Network endpoints and ports to be enabled? Take a look at t his info here (you may need your IT team's help!). 

I'll check it out Ashley, Thanks!  

Awesome Rabbil, and feel free to let me know if you're still running into issues. 

Hi Guys, 

First time to post, same thing happen to me. I used to have this like a week ago, maybe it happen after I update?

Hi Paul and welcome to E-Learning Heroes :)

Sorry to hear that you've run into an issue with this.

Did you check the Network Endpoints as Ashley shared above? You can check that out here.