Icons in the content library are not loading when searched for.

Mar 20, 2023

Every time I search for icons in the content library nothing loads. I've tried the search option for illustrations, photos, and videos and these do load when searched for. Searching for icons returns the message, "No results found". 

22 Replies
John Morgan

Hi Steven,

Yikes! Not seeing any icons in your search results is definitely not expected when using the Content Library in Storyline 360! I’m happy to get this sorted out with you! I have a couple of follow-up questions regarding the icon search so I can understand what you are experiencing a little better.

Which version of Storyline are you using? I am using Storyline version 3.73.30119.0.

I was able to see search results when I searched for terms like "volume" or "bell". Can you test those search terms and see what happens on your end?

Thanks for reaching out and I look forward to your response!

Kelly Auner

Hi Sandeep,

Thanks for reaching out and I'm sorry you've run into this issue! I see my teammate, Amlan, suggested you ask your network admin to open port 443 and add the domains in this article to your organization's allowlist. We'll continue the conversation in your support case to keep all information in one place!