Mobile learning bottom frame issue

Hi there Luis,

Thanks for reaching out! Could you share your project file here, even if it's just the one slide? I'd like to try and replicate your set-up in a new file for testing. 

Hello Alyssa,

Thanks for your support. 

Please find attached one slide of the project.

Hi Luis,

Thanks for sharing your file with me. Since your publishing settings were set to LMS, I went ahead and published for LMS and uploaded the zip file to SCORM Cloud, which is industry standard for LMS testing. Here's a link that you can test on your mobile device.

I tested that link on my iPhone 5S iOS 10.2.1 with mobile Safari, and I did not see the gray line. Here are a couple of screenshots I took on my device:

Please test the link I included above, and let me know how it looks on your end! 

Hello Alyssa,

Thanks for the info.

Then, what would you suggest us to do?

How can I move the whole project into a new file?

We tested another SL 2 file in our mobile platform before and had no issues whatsoever. Therefore, we don't think is the mobile app really.

Best regards,

Luis

Hey, Luis--I don't think you need to import your project into a new file, since the gray bar did not appear in SCORM Cloud. What LMS are you testing the file in? If your course works properly in SCORM Cloud but not in your LMS, you'll want to open a support case with your LMS provider to troubleshoot the issue. They’ll know how best to help with LMS-specific problems.

Hey, Alyssa.  Okay I got it.

We work with OnPoint Digital (mobile app).  I will contact them.

Thanks for the excellent support.

Have a good day!

Thanks - Luis.

Absolutely! Happy to help. You as well!