Wondering if anyone has experiences similar issues or has some helpful feedback for me...
I recently launched a storyline course via Moodle 1.2 using a scorm package and LMS. We have been having issues with tracking users grades/completion. We have received numerous emails from users that state that they have completed the course, attached their quiz results showing their passing score, but are unable to print their certificate of completion. (We created a certificate in Moodle that unlocks after the user completes the training with the required score.) We discovered that they could not view their certificate because the reports are stating they received a 0, incomplete, or "-". We have also had a lot of issues with users that have received a 92.3% on the exam and are unable to view their certificate as well.
Most of the users are not experiencing problems but there has been a small minority that are. We have launched this course to over 5,000 employees (state mandated course) so even with a small percentage experiencing issues means hundreds.
Any ideas as to what the issue is or could be? Any feedback is greatly appreciated!