Hi I have an animation on a layer that is on a line motion path, as i progress through the project buy clicking next the last animation will sometimes just stop mid animation. not everytime but at least 25% of the time. if you go back and next a few times it will happen. is this a bug? i have remade the animation and have remade the layer but it still happens.
Hmm...my proteins bind every time :) I'm gonna ask the team to take a look to see if they see the same behavior as you and try to get to the bottom of this. Thanks for the feedback Tim.
Hi Tim! I apologize for the delay. The issue never happens for me - I've tried Chrome, FF, and IE. I had two co-workers take a look and it happened once for one and every time for another, so this is hard to pinpoint and I'm not sure if it's OS related perhaps.
I'm going to advise that you work directly with our support team here so that we can dig a little deeper and try to understand what is going on.
Let me know when you do so because I would love to follow along and understand as well.
OK Thanks for that, Im glad you were able to replicate it cos its a major part of our development process. I have got round it by using new slides as opposed to using layers but its well klonkie. and i'm not sure how much it will affect the load speed, smoothness and size of the project. I look forward to working with your support team.
Hey Tim! I just popped in to check on your case (00706220). It appears that your first submission did not come through, which is why you did not see a response from our team. Looks like Robert is taking care of you now and I will be following along as well.
Just popping in to check on things Tim and it appears that Robert is unable to reproduce the issue. As he stated, if you are able to provide steps so that our team can reproduce, I would encourage you to do so.
I made a layer in the original project, inserted the same image and gave it the same animation, then linked the button up to that layer and I have run the layer several times and I can't replicate the error either!
I would say that the case can be closed as it would appear to be a random bug and if no one else has a problem then I would imagine it's just a one off. Thanks for your help though.
Interesting. I appreciate the update Tim and be sure to pop back in and respond to your case if you run into it again. Sometimes those 'bugs' can by sneaky little things :)
12 Replies
Hi Tim!
Thank you for sharing your file for us to take a look.
I published the file and have gone back and forth many times, but I am not seeing the behavior that you are reporting.
Do you see the behavior in my published output? If not, it may be something that you need to follow up with your LMS team about.
Hi Leslie
I poked next 2 times and it stalled. just there.
Hmm...my proteins bind every time :) I'm gonna ask the team to take a look to see if they see the same behavior as you and try to get to the bottom of this. Thanks for the feedback Tim.
Hi Tim! I apologize for the delay. The issue never happens for me - I've tried Chrome, FF, and IE. I had two co-workers take a look and it happened once for one and every time for another, so this is hard to pinpoint and I'm not sure if it's OS related perhaps.
I'm going to advise that you work directly with our support team here so that we can dig a little deeper and try to understand what is going on.
Let me know when you do so because I would love to follow along and understand as well.
OK Thanks for that, Im glad you were able to replicate it cos its a major part of our development process. I have got round it by using new slides as opposed to using layers but its well klonkie. and i'm not sure how much it will affect the load speed, smoothness and size of the project. I look forward to working with your support team.
Thanks Tim, just let me know when you get that submitted so that I can follow along as well. Glad you have a bit of a workaround for now.
I have now submitted, Thanks for your interest. :)
Thanks Tim! I'll keep my eye out!
Hey Tim! I just popped in to check on your case (00706220). It appears that your first submission did not come through, which is why you did not see a response from our team. Looks like Robert is taking care of you now and I will be following along as well.
Just popping in to check on things Tim and it appears that Robert is unable to reproduce the issue. As he stated, if you are able to provide steps so that our team can reproduce, I would encourage you to do so.
I made a layer in the original project, inserted the same image and gave it the same animation, then linked the button up to that layer and I have run the layer several times and I can't replicate the error either!
I would say that the case can be closed as it would appear to be a random bug and if no one else has a problem then I would imagine it's just a one off. Thanks for your help though.
Interesting. I appreciate the update Tim and be sure to pop back in and respond to your case if you run into it again. Sometimes those 'bugs' can by sneaky little things :)
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